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The Lem Howard Insurance Agency State Farm - Sales and Service Manager Resume Example

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XXXX XXXXXXXXX XXXX, CANA, VA 24317
XXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXXX
Penelope Perry
Summary
Motivated, personable business professional with a Bachelor's degree of Business Administration concentrating in Finance and over 10 years of customer relations experience. Having a long background in sales and communicating with people face to face and via telephone is one of my many strong points. I am flexible and versatile and able to maintain composure under pressure. Also, always, poised and competent, with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. I also have excellent team-building skills due to athletic background.
Skills
  • Administration and Management
  • Clerical
  • Judgment and Decision Making
  • Writing
  • Time Management
  • Instructing
  • Negotiation
  • Sales and Marketing
  • Customer and Personal Service
  • Complex Problem Solving
Experience
Sales and Service Manager May 2011Present The Lem Howard Insurance Agency State Farm Lithonia, GA
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts.
  • Make sales calls daily.
  • Process payments and endorsements for existing and new clients.
  • Auto loan preparation and closing.
  • Front office operations.
  • Quote and Bind Insurance coverage face to face and via phone.
  • Service existing accounts including collections and payment reminders.
  • Open and close branch location daily.
  • Process bank deposits daily.
Sales Agent Oct 2013Jan 2014 Georgia Premier Insurance Associates Stone Mountain, GA
  • Made sales calls daily to generate new business.
  • Processed payments and Endorsements for clients.
  • Quoted various insurance products based on insured needs.
  • Services existing accounts for sales opportunities.
  • General office duties.
Sr. Branch Account Executive Jul 2008Jan 2009 Citifinancial Tucker, GA
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Handle customer complaints and take appropriate action to resolve them.
  • Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
  • Submit applications to credit analysts for verification and recommendation.
  • Confer with underwriters to aid in resolving mortgage application problems.
  • Work with clients to identify their financial goals and to find ways of reaching those goals.
Assistant Manager Nov 2004May 2008 Wells Fargo East Point, GA
  • Examine, evaluate, or process loan applications.
  • Network within communities to find and attract new business.
  • Handle customer complaints and take appropriate action to resolve them.
  • Submit applications to credit analysts for verification and recommendation.
  • Review and update credit and loan files.
  • Compute payment schedules.
  • Confer with underwriters to aid in resolving mortgage application problems.
  • Work with clients to identify their financial goals and to find ways of reaching those goals.
  • Supervise loan personnel.
  • Interview, hire, and train new employees.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
Branch Manager Jun 2002Nov 2004 Direct General Insurance Griffin, GA
  • Resolve customer complaints regarding sales and service.
  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Calculate premiums and establish payment method.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
Education
Bachelor's Degree of Business Administration: Finance Jan 2001 Augusta State University Augusta, Ga
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Resume Details

This is a real resume for a Sales and Service Manager in CANA, Virginia with experience working for such companies as The Lem Howard Insurance Agency State Farm, Georgia Premier Insurance Associates, Citifinancial. This is one of the hundreds of Sales and Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Sales and Service Manager resume.

Previous Companies:

  • The Lem Howard Insurance Agency State Farm
  • Georgia Premier Insurance Associates
  • Citifinancial

Previous Job Positions:

  • Sales and Service Manager
  • Sales Agent
  • Sr Branch Account Executive
  • Assistant Manager
  • Branch Manager

Schools:

  • Augusta State University

Level of Education:

  • Bachelor's Degree of Business Administration

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