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Longfellows Wayside Inn - Sales And Events Manager Resume Example

Nathan Gonzalez
XX XXXXXX XXXXXX, Worcester, MA 01606 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Sales and Events Manager with 8 years of combined experience in management and customer service expertise in Events Sales and Front Office Customer Service. Handles tasks with accuracy and efficiency.  Looking for a position as Program Coordinator, with a reputable, long standing institute.

Skills
  • Multi-Tasking
  • Time Management
  • Detail Oriented
  • Customer and Personal Service
  • Organizational Skills
  • Problem Solving
  • Active Listening
  • Self Motivated
Experience
Sales and Events Manager 05/2013 to Present
Longfellow's Wayside Inn Sudbury, Ma
  • Complete events from inception to fruition.
  • Discuss specific requirements & expectations concerning  event with client. Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
  • Facilitate communication with professionals including, catering team, equipment rentals, vendors, maintenance staff, on site coordinator to ensure efficient running of an event.
  • Maintain records of event aspects, including financial details.
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
  • Confer with staff at event to coordinate details.
  • Coordinate services for events, such as accommodation and  facilities, catering, displays, special needs requirements.
  • Plan and develop programs, agendas, budgets, and services according to customer requirements.
  • Train, and supervise new and existing staff, volunteers and support staff required for events to ensure that all operations and duties are executed smoothly per client's needs.
  • Create themed events. Hiring entertainment, acquiring decor, menu planning, developing and executing a plan of action to ensure that the cost of event remains under pre-determined budget.
  • Organize registration of event participants.
  • Conduct post-event evaluations to determine how future events could be improved.
  • Develop event topics and choose featured speakers.
  • Design and implement efforts to publicize events and promote sponsorships.
  • Perform marketing and public relations activities.
Block Reservations and Front Desk Supervisor 02/2007 to 05/2013
Longfellow's Wayside Inn Sudbury, Ma
  • Worked one day a week in Events Office during busiest time of their year.
  • Create overnight reservations for single rooms and for group blocks using both Filemaker Pro System and RoomKey Property Management System.
  • Greet and register guests.
  • Interview and assisted in the hiring of applicants.
  • Train staff members
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance, resolve problems.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Develop and implement policies and procedures for the operation of the department and establishment.
  • Participate in financial activities such as the setting of room rates.
  • Prepare required paperwork pertaining to departmental functions.
  • Collect payments and record data pertaining to funds and expenditures.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Arrange telephone answering services, answer questions regarding locations for eating and entertainment.
  • Perform marketing and public relations activities.
  • Provide assistance to staff members by inspecting rooms, setting/clearing tables or serving guests when necessary.
  • Hostess in dining room.

   
 

Education
GED: General Algonquin Regional High School - Northborough, Ma
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Resume Details

This is a real resume for a Sales and Events Manager in Worcester, Massachusetts with experience working for such companies as Longfellows Wayside Inn. This is one of the hundreds of Sales and Events Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Sales and Events Manager resume.

Previous Companies:

  • Longfellows Wayside Inn

Previous Job Positions:

  • Sales and Events Manager
  • Block Reservations and Front Desk Supervisor

Schools:

  • Algonquin Regional High School

Level of Education:

  • GED

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