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Mercedes Benz Driving Academy MBDA - Sales and Customer Service Representative Resume Example

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XXXX XXXXXXXX XXXX , Studio City , CA 91604 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXX
Andrew King
Summary
Professional administrative assistant and customer service representative with 7 years of experience
Skills
  • Microsoft Outlook
  • Excel (Pivot Tables, Database Query, Vlookup)
  • Adobe Acrobat
  • PowerPoint
  • CRM
  • Ricoh Software
  • Mac/PC
Experience
Sales and Customer Service Representative 08/2014 to Present
Mercedes-Benz Driving Academy (MBDA) Los Angeles, CA
  • Face of all customer service related issues including answering company phone calls and emails, general inquiries, billing, scheduling, and quality assurance
  • Provide administrative support to Sales & Marketing Supervisor and Director of Operations
  • Organize staff and client calendar to accommodate appointments in Los Angeles, Orange County and surrounding areas
  • Respond to inbound sales inquiries, and make outbound calls to prospects
  • Research competitive products/services, California DMV regulations, and MBDA products in order to be a credible, confident consultant to clients
  • Maintain database of all current and pre-existing clients 
  • Perform reception duties at front desk including answering phones, greeting guests, monitoring MBDA general email inbox and opening/closing responsibilities.
Executive Assistant 04/2012 to 08/2014
AB&A Austin, TX
  • Personal assistant for President and Executive Vice President of actuarial consulting firm
  • Point of contact for all customer service issues with clients including invoices, scheduling conference calls, and travel booking
  • Planned and created materials for annual client summits
  • Created and distributed monthly invoices and streamlined/digitalized the process
  • Tracked employee hours for internal use and for client billing with Microsoft SQL Query 
  • Directed operational procedures such as supply orders, coordinating staff meetings, and team-building events
  • Organized file cabinets, archives, supply room and break room
Regional Sales Associate 08/2011 to 04/2012
Genesis Today Inc
  • Top sales associate on team of 8 responsible for launching a new health juice product on a 13-city nationwide in-store demonstration tour
  • Received product orders and provided customer service over the phone and via email
  • Promoted premium juice product onsite by educating customers and providing samples along with marketing materials 
  • Acquired new local accounts by making cold calls to local distributors 
  • Provided accurate weekly sales and demo reports
Brand Ambassador 01/2011 to 08/2011
WWTDN? (What Will They Do Next?)
  • Conducted on-premise demonstrations for both new and established spirit brands
  • Educated shoppers and was a consistent top-performing weekly sales agent
  • Focused on sales of deluxe packaged items and up-selling to new and preexisting customers
  • Provided recap and demo reports following each event
VIP Host 06/2008 to 12/2010
GRUV Lounge & Republic Live
  • Promoted and sold private tables for lounge and special events
  • Maintained rapport with customers to create long-term repeat business
  • Arranged table decor to efficiently accommodate customers
  • Created and distributed marketing flyers
  • Managed social media accounts
Education
High School Diploma: May 2006 Cedar Park High School - Austin, TX Graduated in Top 1%
2006-2010: Marketing University of Texas at Austin - McCombs School of Business - Austin, TX
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Resume Details

This is a real resume for a Sales and Customer Service Representative in Studio City, California with experience working for such companies as Mercedes Benz Driving Academy Mbda, Ab&a, Genesis Today Inc. This is one of the hundreds of Sales and Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Sales and Customer Service Representative resume.

Previous Companies:

  • Mercedes Benz Driving Academy MBDA
  • AB&A
  • Genesis Today Inc

Previous Job Positions:

  • Sales and Customer Service Representative
  • Executive Assistant
  • Regional Sales Associate
  • Brand Ambassador
  • VIP Host

Schools:

  • Cedar Park High School
  • University of Texas at Austin - McCombs School of Business

Level of Education:

  • High School Diploma
  • 2006-2010

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