C E MINERALS - Sales Analyst Resume Example

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Penelope Perry

Summary

Qualification Summary:
A successful background of experience in account management, sales, contracts, business operations, pricing, quality assurance, and implementation procedures. Strengths in leadership, analytics, troubleshooting, and problem solving skills. Proven ability to quickly grasp client needs and implement successful strategic plans.

Skills

MS Office Suite 2010, Microsoft Dynamics AX, LotComplex Problem Solving
Business Acumen

Critical Thinking
Systems Analysis

Service Orientation
Sales and Marketing

Troubleshooting

Experience

Sales Analyst Oct 2011－Feb 2015 C-E MINERALS / IMERYS － Roswell, Georgia

Direct support to the Vice President of Sales regarding all commercial activities.
Provided ad-hoc reporting of commercial sales and customer account data.
Manage price records, customer contracts and supporting sales information.
Coordinated monthly sales forecasts of volumes, pricing and trending analysis.
Analyzed and reported monthly sales data to include volumes, price and variances.
Compiled accurate financial forecasting and cost analysis for submission to senior management.
Responsible for consistent and accurate pricing across all products, customers and regions.
Maintained data for sales history and market trend analysis to management.
Closely assisted Finance/Accounting in reconciliation, customer contracts and final quotes.
Set up and managed all customer master files and customer profile database.
Oversee controls from sales order entry through invoicing process.
Handled flow of sales data updates to and from Data Warehouse.
Monitor, identify and resolve all commercial concerns to r.

Coordinated activities of businesses or departments concerned with order entry, pricing and product sales.

Operations Analyst Mar 2008－Apr 2011 INFOR GLOBAL SOFTWARE SOLUTIONS － Atlanta, Georgia

Provided daily, month-end, quarterly reporting and revenue assurance per business need.
Produced variance analysis comparing budgeted amounts with actual revenue collected.
Performed system and VSOE testing for the Americas, EMEA and APAC.
Responsible for domestic monthly VSOE analysis for Maintenance.
Ensured the billing accuracy of renewal maintenance for auditing purposes.
Contributed detailed analysis for transactions of software, sales, licenses and services.
Reconciled any abnormalities found between contracts and invoices prior to billing.
Knowledgeable of Software Revenue Recognition including SOP 97-2, SOP 98-1.
Participated in and administered Special Projects as needed for business purposes.
Created queries as needed for data analysis.

Collaborated with senior managers to identify and solve a variety of problems and to clarify management objectives.

Finance Billing Analyst Jul 2005－Jan 2008 PREMIERE GLOBAL SERVICES PGI － Alpharetta

Efficient with contract agreements, reconciliation, revenue and finance billing.
Submitted and tracked escalated trouble tickets from research to resolution.
Conducted ad-hoc analysis to determine appropriate action resolution.
Managed and resolved all CDR errors in billing systems daily.
Served as sole Subject Matter Expert for billing services.
Coordinated usage loads to the billing system.
Data transmittals and creation of online invoices.
Resolved billing inaccuracies and reporting disputes.
Familiar with cost control and trend analysis.
Responsible for all domestic invoicing.
MetraNet Billing.

Nov 2004－Jul 2005 PREMIERE GLOBAL SERVICES － Atlanta, Georgia

Participated in implementation of PeopleSoft to MetraNet system.
Provided UAT, unit and system testing in an engineering environment.
Assisted in requirements gathering, use case and testing of new software.
Worked directly with project management and Database Administrators.
Exposure to project manager practices, databases and SQL.
Demonstrated troubleshooting and problem solving skills.
Knowledgeable of various business systems and processes.
Understanding and working knowledge of SDLC.
Went Live July 2005.

Telecom Cost Analyst Jan 2001－Sep 2004 KMC TELECOM － Lawrenceville, Georgia

Cancelled and disconnected circuits to eliminate charges accrued on non-revenue services.
Provided process documentation, reconciliation and analysis using Remedy and BillTrak Pro.
Provided audit analysis on OCN, DS3 and DS1's to validate billing accuracy.
Provisioned switch, dedicated, toll and VOIP services.
Reported services and circuit outages.
Tracked trouble tickets.
Telephony Billing.

Service Delivery/Ilec Specialist May 1998－Jan 2001 COVAD COMMUNICATIONS － Atlanta, Georgia

Administered service delivery of ADSL/SDSL lines to local internet service providers.
Performed customer support for end users during installation.
Submitted ASR/LSR to carriers primarily Bellsouth and Earthlink.
Provided test/turn up of circuits with carriers and technical centers.
Order provisioning for Frame relay, ATM, toll/toll free services.
Acted as team lead of a group of 12-15 internal clients.
Supply management.

Education

Bachelors of Art : English Middle Tennessee State University

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Operations Analyst