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Ebay Inc - Sales Account Manager Resume Example

Smisela R. Oktsnun
Professional Summary

Goal-oriented  and proven track record of sales and customer service experience.  Dedicated to high levels of customer satisfaction and meeting aggressive business goals. Extensive knowledge of IT and software programs. 20 years of experience and knowledge in sales and customer service.  Strong leadership skills and personal goal setting.  Motivated leader with strong organizational, communication, and personal goal setting.

  • Clerical
  • Active Listening
  • Food Handlers card
  • Bar tending training and regluations
  • Customer and Personal Service
  • Time Management
  • Computers and Electronics
  • Service Orientation
  • Administration and Management
  • Critical Thinking
  • Judgment and Decision Making
  • Personnel and Human Resources
  • Complex Problem Solving
  • Telecommunications
  • Production and Processing
  • Sales and Marketing
  • Learning Strategies
  • Social Perceptiveness
  • Food Production
  • Public Safety and Security
Sales Account Manager/Customer Service 03/2000 to 01/1900
Ebay Inc. Fountain Hills, AZ
  • Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.
  • Built and maintained my one online store. Achieved Top Rated Seller status within 12 months, monthly sales of $3K, consistent ROI of 400%, and 99% positive feedback rating since 2000. Shipped an average of 100 packages monthly both domestically and internationally. Item return rate consistently less than 2%.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Determine price schedules and discount rates.
  • Resolve customer complaints regarding sales and service.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results from Paypal or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Server/bartender 05/2014 to 11/2016
Wicked 6 Bar & Grill Fountain Hills, AZ
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Team Member/Customer support center 10/2004 to 09/2006
Target Scottsdale, AZ
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Inventory stock and requisition new stock.
  • Prepare merchandise for purchase or rental.
pre requisites for nursing program: May 2007 Rio Salado Community College - Tempe , AZ
Degree in IT with extensive knowledge of computer hardware and software: Jan 2000 Insight Software and Hardware training - Tempe , adz
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Resume Details

This is a real resume for a Sales Account Manager in fountain hills, Arizona with experience working for such companies as Ebay Inc, Wicked 6 Bar Grill, Target. This is one of the hundreds of Sales Account Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Sales Account Manager resume.

Previous Companies:

  • Ebay Inc
  • Wicked 6 Bar Grill
  • Target

Previous Job Positions:

  • Sales Account Manager
  • Customer Service
  • Server
  • Bartender
  • Team Member


  • Rio Salado Community College
  • Insight Software and Hardware training

Level of Education:

  • pre requisites for nursing program
  • Degree in IT with extensive knowledge of computer hardware and software

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