Route Driver
Apr 2003 -Oct 2003
Krispy Kreme Doughnut Corporation
Memphis,
Tn
1. Delivered product to customers and monitored each customers daily/weekly sales.
2. Communicated to Route Supervisors any customer concerns.
3. Responsible for ordering the supplies for my route in order to maximize sales, and customer satisfaction.
Swing Man
Oct 2003 -May 2004
Krispy Kreme Doughnut Corporation
Memphis ,
Tn
1. Promoted due to knowledge of all 12 routes in the Memphis Facility.
2. Filled in routes where needed, and performed fundraisers for company Public relations.
3. Traveled to customer sites to install new displays.
Sales Supervisor
May 2004 -Jun 2008
Krispy Kreme Doughnut Corporation
Memphis ,
Tn
1. Primary focus is to oversee daily activities of route drivers.
2. Perform performance evaluations of staff.
3. Responsible for ordering all supplies to monitor return rates.
4. Monitor and respond to all customer complaints.
5. Perform all Marketing and Public relations for the memphis Facility.
6. Train all New Route representatives.
7. Interact with external customers concerning their future quality of service.
Assistant manager
Jun 2008 -Jun 2009
Krispy Kreme Doughnut Corporation
Memphis,
Tn
1. Inventory and order for weekly supplies.
2. Customer service meetings weekly.
3. Evaluate employees of strengths and weaknesses.
4. Create employee schedules.
Store Manager
Jun 2009 -Oct 2012
Krispy Kreme Doughnut Corporation
Memphis,
Tn
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.