DNC Parks and resorts - Room Service Resume Example

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Layla Ross

XXXX XXXXXXXX XXX XXX, Hollister , CA 95023

Ph: XXX XXXXXXXX

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Professional Summary

Goal-oriented cashier dedicated to high levels of customer satisfaction and meeting aggressive business goals. Customer servicve and fast learning with specialized knowledge in rooms keeping and managment.

Skills

Customer and Personal Service
Active Listening

Speaking
Judgment and Decision Making

Time Management
Active Learning

Experience

Room Service/ Ahwahnee Hotel Sep 2013－Mar 2014 DNC Parks and resorts － yosemite, ca

Load trays with accessories such as eating utensils, napkins, or condiments.
Take food orders and relay orders to kitchens or serving counters so they can be filled.
Remove trays and stack dishes for return to kitchen after meals are finished.
Carry food, silverware, or linen on trays or use carts to carry trays.
Total checks, present them to customers, and accept payment for services.

Salad Maker Sep 2012－Sep 2013 DNC Parks and resorts － yosemite, ca

Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
Remove trash and clean kitchen garbage containers.
Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
Load dishes, glasses, and tableware into dishwashing machines.
Weigh or measure ingredients.
Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
Portion and wrap the food, or place it directly on plates for service to patrons.
Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
Store food in designated containers and storage areas to prevent spoilage.
Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.

House Keeper/Inspector/Manager on duty (MOD) Jul 2010－Sep 2012 DNC Parks and resorts － yosemite, ca

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Oversee activities directly related to making products or providing services.
Manage staff, preparing work day schedules and assigning specific duties.
Direct and coordinate activities of businesses or departments concerned with the production or distribution of products.

Cashier Apr 2010－Jul 2010 DNC Parks and resorts － yosemite, ca

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Clean and organize eating, service, and kitchen areas.
Notify kitchen personnel of shortages or special orders.
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
Monitor and order supplies or food items and restock as necessary to maintain inventory.
Serve food and beverages to guests at banquets or other social functions.