Econo Lodge Hotel - Room Attendant Resume Example

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Ariana Alexander
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Portsmouth, VA 23703
Ph: XXXXXXXXXXXX
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Professional Summary
  • Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
  • Seeking a position that will benefit from my customer service experience, positive interaction skills where my x years experience can improve the customer satisfaction.
  • Obtain a customer service management position where I can effectively utilize my expertise in customer relations and staff leadership.
  • Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Skills
  • Exceptional listener and communicator who effectively conveys information verbally and in writing.
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
  • Proven relationship-builder with unsurpassed interpersonal skills.
  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
  • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
  • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
  • Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.
Experience
Room Attendant/Customer Service Feb 2015Present Econo Lodge Hotel Norflolk, VA Schedule and organize room service functions to the serving staff. 
Provide room service to guests, customers and visitors.
Ensure that all guest rooms are clean, neat and hygienic with pleasant ambience.
Ensure that all electrical systems and furniture are working in proper order. 
Check telephones, music system and other electronic gadgets are in working condition. 
Take food orders from guests and customers from room service.
Serve guests and customers their food items in their rooms.
Respond promptly to guests and customers' service requests.
Provide laundry service to guests in a hotel. 
Assist and support room service manager in ensuring prompt quality services to customers and guests.
Cashier/ manager assistant Dec 2013Nov 2014 Citgo Gas station Portsmouth, Va

Identify prices of goods using memory or scanner

Reliable Cashier Supervisor who is extremely well-versed in all of the industry standard point of sale computer software programs. Adept at maintaining a reliable staff of cashiers, keeping cashiers properly trained and delivering excellent customer service. Specializes in home improvement and big box department stores.

Greet customers as they arrive in the store and provide them with information about products and/or services

Respond to customers' complaints and resolve their issues

Take payment in exchange of items sold

Bag, box and wrap purchased items

Front Desk Overseer/ Manager May 2011Oct 2013 Wingate by Wyndham Chesapeake, Va Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
Customer Service desk/Cashier Oct 2007Dec 2010 Farm Fresh Chesapeake, Va

Attracts potential customers by answering product and service questions; suggesting information about other products and services.


Opens customer accounts by recording account information.

Maintains customer records by updating account information.


Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.


Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Education
High School Diploma: Honor degree Jun 1999 Oscar Smith High School Chesapeake, VA High School are responsible for conducting themselves in a
manner that is appropriate to good citizenship. Students are expected to show respect and behave appropriately
Students must use respectful, proper language when speaking to each other and to staff members. Profanity is prohibited at all times.
Learn and follow school and classroom rules.
Attend school/classes on time, every day, and be prepared to learn.
Resolve conflicts without physical or verbal violence.
Keep a safe and clean campus that is free of graffiti, weapons, and drugs.
Create a positive school environment, reporting any bullying or harassment.
Associate of Applied Science: Business Adminstration Tidewater Community College Portsmouth, Va
Associate of Applied Science: Business Adminstration University of Phoenix Virginia Beach, Va
Affiliations

Joshua King; Deputy Sherriff  (Running for House of Delegates)

Tracy Spencer; Medical field Financial Technician (Church Security/member)

Kathleen Marie Reed; Mortgage Branch Operations manager-over-sees 50+ people

Dennis Allen; Chesapeake school board worker fro 20+ years

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About this resume

Room Attendant FROM Portsmouth , Virginia RESUME

This is a resume for a Room Attendant in Portsmouth, Virginia with experience working for such companies as Econo Lodge Hotel and Citgo Gas station. The grade for this resume is 0 and is one of hundreds of Room Attendant resumes available on our site for free. Use these resumes as templates to get help creating the best Room Attendant resume.

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School Attended
Oscar Smith High School