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Philadelphia Housing Authority - Risk Management Administrator Resume Example

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Ava Rogers
XXXX XXXXX XXXXXX, Philadelphia, PA 19152
Professional Summary

Accomplished and energetic Risk Management Administrator with a solid history of achievement in insurance claims, safety, risk control and customer service . Motivated with strong organizational and prioritization abilities, excellent communication and time management skills.

  • Assertive, self-motivated, goal-oriented, organized and efficientArticulate and creative, offering innovative and practical solutions
  • Skilled at organizing complex projects and defining project priorities
  • Excellent communication, interpersonal and organizational skills
  • Demonstrates accuracy, attention to detail and ability to work well independently or in a team environment
  • Extensive knowledge of PHA organization, operations, policies, procedures, computer software and systems
  • Experience in HUD regulations and Standard Operating Procedures
  • Knowledge and daily implementation of PHA's E-Procurement and Invoice Tracking sytem
Risk Management Administrator Aug 2012Present Philadelphia Housing Authority Philadelphia, PA
  • Processes liability, property, automobile and third party insurance claims in a timely, efficient, and equitable manner.
  • Facilitates effective communications between claimants, claims administrators and insurance carriers; researches and resolves inquiries regarding claim status.
  • Assists tenants and PHA staff with the interpretation and application of PHA policies and procedures, insurance claims processing and coverage issues.
  • Monitors case closing actions; coordinates negotiations for settlement of claims and prepares reports for determined action.
  • Conducts risk assessments; identifies, describes, and estimates the impact of the risks affecting PHA.
  • Plans and coordinates functions and activities of the Authority-wide safety plan, as well as the emergency and crisis response plan.
  • Ensures compliance with all internal policies and procedures and all external controls, regulations and legal/ procedural requirements, in all matters.
  • Maintains computer database, case files, claims records and technical reports; collects and files required documentation, and researches discrepancies; prepares necessary forms, records and documentation for all claims assigned.
Risk Management Claims Processor May 1990Aug 2012 Philadelphia Housing Authority Philadelphia, PA
  •  Processes all auto, property and third party insurance claims in a proficient and timely manner.
  • Interviews and corresponds with PHA residents, claimants, witnesses, PHA police, attorneys, underwriters or other relevant parties to determine claim details, settlement, denial, or review.
  • Investigates and assesses damage to property and creates or reviews property damage estimates.
  • Analyzes information gathered by investigation, and reports findings and recommendations.
  • Examines claims forms and other records to determine insurance coverage.
Re-examination Clerk Nov 1988May 1990 Philadelphia Housing Authority Philadelphia , PA
  • Interviews PHA residents regarding yearly rent calculation.
  • Reviews applications and all relevant documentation pertaining to income, family composition and deductions.
  • Calculates rent and processes all paperwork.
Bachelor of Science : Marketing May 1984 LaSalle University Philadelphia, PA
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Resume Details

This is a real resume for a Risk Management Administrator in Philadelphia, Pennsylvania with experience working for such companies as Philadelphia Housing Authority. This is one of the hundreds of Risk Management Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best Risk Management Administrator resume.

Previous Companies:

  • Philadelphia Housing Authority

Previous Job Positions:

  • Risk Management Administrator
  • Risk Management Claims Processor
  • Re examination Clerk


  • LaSalle University

Level of Education:

  • Bachelor of Science

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