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Big Rock Sports - Returns Clerk Resume Example

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Noah Smith
XXX XXXXXXXX XX, Rockingham, NC 28379
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Returns Clerk with two plus years background in warehouse customer service. Core competencies include customer service, computers, clerical, and judgment and decision making as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Responsible Store Manager proficient in completing accounting invoices, sales, and marketing. Passionate and motivated, with a drive for excellence. Two plus years in management, instructing employees, training, and customer service.

Skills
  • Customer and Personal Service
  • Clerical
  • Critical Thinking
  • Social Perceptiveness
  • Time Management
  • Active Learning
  • Judgment and Decision Making
  • Instructing
  • Computers and Electronics
  • Administration and Management
  • Sales and Marketing
  • Education and Training
Experience
Returns Clerk Jun 2012Nov 2014 Big Rock Sports Rockingham, NC
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Store Manager Nov 2008Jun 2012 Movie Gallery Rockingham, NC
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Education
Health Management Technology : Health Field Richmond Community College Hamlet, NC
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Resume Details

This is a real resume for a Returns Clerk in Rockingham, North Carolina with experience working for such companies as Big Rock Sports, Movie Gallery. This is one of the hundreds of Returns Clerk resumes available on our site for free. Use these resumes as templates to get help creating the best Returns Clerk resume.

Previous Companies:

  • Big Rock Sports
  • Movie Gallery

Previous Job Positions:

  • Returns Clerk
  • Store Manager

Schools:

  • Richmond Community College

Level of Education:

  • Health Management Technology

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