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Citi Cards - Retention Specialist Resume Example

Abigail Morgan
Professional Summary

I am a very goal-oriented Retention Specialist dedicated to achieving customer satisfaction and meeting aggressive compliance goals. My attention to detail with my knowledge of compliance has allowed me to do very well in my current position and be the most consistently compliant person my my team so that I can mentor and help my peers. 

  • Proficient in Microsoft Word, Excel, etc.
  • Great Leader
  • Proficient in Internet and Database
  • Detail-oriented
  • Fast learner & a quick thinker.
  • Excellent writing skills
  • Strong speaking skills
  • Critical Thinking
  • Customer and Personal Service
  • Active Listening
  • Monitoring
  • Judgment and Decision Making
Citi Cards Jacksonville, FL Retention Specialist Jan 2013Present
  • Persuade card members to maintain their Citi credit cards to increase sales
  • Encourage card members to increase usage on their accounts by offer valuable products and benefits, so that we can increase revenue, all while remaining compliant with sales regulations.
  • Assist card members by working with other departments to reduce the risk of fraud, increasing credit limits, etc. so that we can strive for first call resolution compliantly.
  • As VOE lead for my team I work with the other VOE focals to try and resolve issues among our peers.
  • As VOE I maintain the Retention VOE Calendar and do many other special projects for the department.
  • I also mentor and assist many of my peers with system issues and compliance.
Michaels Jacksonville, FL Customer Service Oct 2012Dec 2012
  • Assisted customers with project ideas
  • Encouraged customers to participate in crafting classes to increase sales
  • Worked in the front at the register
McDonalds Jacksonville, FL Crew Trainer Dec 2010Apr 2012

  • Maintain sanitation, health, and safety standards in work areas.
  • Verify that prepared food meets requirements for quality and quantity.
  • Trained new hires as they came in on customer services skills and positions, such as Drive-Thru and store front.
  • Assisted management with scheduling
  • Worked in fast-paced positions such as Drive-Thru 
Florida Virtual School Jacksonville, FL High School Diploma
Florida State College at Jacksonville Jacksonville, FL
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Resume Details

This is a real resume for a Retention Specialist in JACKSONVILLE, Florida with experience working for such companies as Citi Cards, Michaels, Mcdonalds. This is one of the hundreds of Retention Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Retention Specialist resume.

Previous Companies:

  • Citi Cards
  • Michaels
  • McDonalds

Previous Job Positions:

  • Retention Specialist
  • Customer Service
  • Crew Trainer


  • Florida Virtual School
  • Florida State College at Jacksonville

Level of Education:

  • High School Diploma

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