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Time Warner Cable - Retention Rep Resume Example

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Sophia Morris
XXXX XXXXX XXXX XXX XXXXX, charlotte, NC 28212
Seeking position in sales/customer service with a growth oriented company that offers challenging responsibilities and the potential for advancement.
Jan 2007Present
Retention Rep Jan 2013Jan 2014
  • In this position I took on the needs and cares of customers who wanted to leave Windstream for a better value or service problems.
  • I was able to successfully retain our customers with different incentives and utilizing my resources to fix their service issues in a timely matter.
Customer Care Specialist Jan 2007Jan 2013
  • For 6 years I was responsible for assisting customers with their billing, moving services , and handling general customer inquires.
  • As a result, I earned the right to recommend and sell products and services that best fit their needs.
Time Warner Cable Jan 2007Jan 2007
  • Customer Care Professional "Walked" customers through their bills and explained charges in a way that they would understand Through scripting and prior sales knowledge, offered digital phone, cable, and internet service Overcame common sales objections by being nice and relating to customer concerns to find helpful ways to negotiate Due to knowledge of the job, I was able to help most customers over the phone with service related issues.
  • ex.internet connection issues, poor pictures on cable).
RG&E Rochester Gas and Electric Rochester Customer Relations Specialist Jan 2006Jan 2007
  • Assisted customers with their bills as well as troubleshooting their problems and/or questions with clear and understanding explanations.
  • Worked in emergency queue and sent crews out for gas odors and electric wire problems in timely and professional manner.
  • Experienced great customer satisfaction ratings and compliments by placing eligible candidates on budgets and installment plans which would allow people to have a easier and more affordable way to pay their utility bills.
Rent-A-Center Rochester Account Manager Jan 2005Jan 2006
  • Excelled in uncovering customer needs, providing solutions, handling objections and closing sales Built strong customer relationships based on service, support and follow-through Responsible for arranging store displays of feature merchandise and dressing store windows.
Source Management Rochester Customer Service Rep/Manager Jan 2004Jan 2005
  • Increased sales quota by 50% within 2nd month of hire.
  • Became promoted to manager within 4 months of working Supervised and trained 6-8 others to succeed.
Telecomp Rochester Telemarketer/Fundraiser Jan 2001Jan 2003
  • Always exceeded our weekly goals by at least 30%.
  • Learned how to gain rapport to people from all walks of life and convinced them.
  • to give philanthropically to organizations.
  • Handled all customer requests and inquiries.
Monroe Community College Rochester, N.Y. Marketing Business Jan 2003 Marketing Business
Computers, movies, and helping others
Additional Information
  • Interests Computers, movies, and helping others
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Resume Details

This is a real resume for a Retention Rep in charlotte, North Carolina with experience working for such companies as Time Warner Cable, Rg&e Rochester Gas And Electric, Rent A Center. This is one of the hundreds of Retention Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Retention Rep resume.

Previous Companies:

  • Time Warner Cable
  • RG&E Rochester Gas and Electric
  • Rent A Center

Previous Job Positions:

  • Retention Rep
  • Customer Care Specialist
  • Customer Relations Specialist
  • Account Manager
  • Customer Service Rep


  • Monroe Community College

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