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Convergys Inc - Retention Customer Service Representative Resume Example

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Grayson Parker
XXXX XXXXXXXXX XXX, Chattanooga, TN 37406
Professional Summary

Speedy and efficient Customer Service Representative with 4 years dedicated career experience. Creative problem solver with excellent attention to detail and quality reporting. Knowledgeable in solving customer complaints and disputes an proficient in creating a solution that is applicable

  • Customer service
  • Client retention
  • Goal-oriented
  • Self-motivated
  • Dispute resolution
  • Excellent communication skills
  • Persuasive communication techniques
  • Leadership ability
Retention Customer Service Representative Sep 2013Present Convergys Inc. Chattanooga, TN
  • Explained terms of service to customers.
  • Promptly and accurately processed customer payments.
  • Responded to and resolved customer complaints.
  • Maintained current knowledge of specials and store promotions.
  • Fielded approximately 40 customer calls a day.
  • Carefully placed customer orders and updated inventory files.
Stower Aug 2013Sep 2013 Chattanooga, TN
  • Performed periodic reviews of warehouse inventory to determine stock levels.
  • Packed and unpacked cargo to process shipments.
  • Prepared containers for shipment, packaging items and filling boxes.
Medco Customer Service Representative Aug 2012Jan 2013 Apac Customer Services Davenport, IA
  • Educated customers on proper medication use, dosage, and potential side effects, warning of any possible drug interactions.
  • Supported company goals by creating and promoting in-store programs, clinics, and additional healthcare services.
  • Substituted equivalent generic drugs to reduce cost to patient while maintaining therapeutic efficacy.
  • Delivered prompt and courteous customer service, swiftly resolving customer complaints, concerns, and inquiries.
  • Reviewed patient information, insurance coverage, and prescription instructions to verify thoroughness and accuracy.
  • Filled an average of 30-50 prescriptions and refill requests per day.
Sales Representative Mar 2012Sep 2012 At&t Mobility Davenport, IA
  • Answered customer inquiries by phone and email,available inventory, and current promotions.
  • Maintained positive relationships with clients and local businesses to encourage future sales.
  • Greeted customers promptly as they arrived and informed them of any current promotions.
  • Communicated with customers to resolve complaints and address inquiries, directly contributing to high customer retention rate.
  • Engaged clients with consultative selling techniques, determining product needs and suggesting associated merchandise.
Personal Banker Oct 2010Nov 2011 Tri City National Bank Milwaukee, WI
  • Trained and developed 1-2 of new tellers within 90 day period.
  • Accountable for precision balancing of daily cash drawers and vaults in excess of $ 200
  • Adhered to strict confidentiality of client information and bank financials.
  • Supplied currency and coin to each teller at start of shift.
  • Dispensed money orders and traveler's and cashier's checks.
  • Provided customer service through the opening of new accounts, including savings and checking, and recommended application for lines of credit.
Associate of Applied Science : Criminal Justice Oct 2013 Kaplan University Davenport, IA Maintained President's List throughout the continuation of degree. National Honor Society
High School Diploma : General Studies Jun 2009 Pulaski High School Milwaukee, WI Maintained Honor Roll for 4 consecutive years
Bachelor of Science : Criminal Justice Kaplan University Davenport, IA expected graduation date 06/2015
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Resume Details

This is a real resume for a Retention Customer Service Representative in Chattanooga, Tennessee with experience working for such companies as Convergys Inc, Amazoncom, Apac Customer Services. This is one of the hundreds of Retention Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Retention Customer Service Representative resume.

Previous Companies:

  • Convergys Inc
  • Amazoncom
  • Apac Customer Services

Previous Job Positions:

  • Retention Customer Service Representative
  • Stower
  • Medco Customer Service Representative
  • Sales Representative
  • Personal Banker


  • Kaplan University
  • Pulaski High School

Level of Education:

  • Associate of Applied Science
  • High School Diploma
  • Bachelor of Science

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