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Mediacom - Retention Resume Example

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Aiden Jackson
Professional Summary

Seasoned Customer Service with more than 15 yrs of experience in a fast-paced environment. Excellent time management and
organizational  skills. Track record of achieving exceptional results in customer satisfaction and sales.

  • Customer and Personal Service 
  • Active Listening 
  • Speaking, 
  • Service Orientation
  • Critical Thinking 
  • Persuasion
  • Writing
Retention / Customer Loyalty 05/2013 to Present
Mediacom Cedar Rapids, IA
  •  Provide outstanding Customer Service
  • Take and enter orders, cancel accounts, obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers problems.
  • Determine charges for services requested, Collect deposits or payments and arrange for billing.
Media Consultant II 10/2008 to 04/2012
Yellowbook Cedar Rapids, IA
  • Confer with customer by telephone or in person to provide information about products or services.
  • Keep records of customer interactions, recording details of inquires
  • Generate new Business  Complete contracts
  • Design Advertising Ads for Marketing Businessess
Accounts Payable / Collections 10/2006 to 10/2008
GE Financial Cedar Rapids , IA
  • Completes Payments and controls expenses receiving processing
  • Verifying and reconciling invoices
  • inquiries, complaints or comments and actions taken,
  • Contact Business for adjustments to resolve problems
  • Locate and notify customers of delinquent accounts
  • Credit accounts for damaged or late installations
  • Negotiate credit extensions when necessary
Office Manager 06/1987 to 06/2000
Howe Developmental Center Tinley Park, IL
  • Confer with staff members to discuss issues , solve issues
  • Evaluate performance of staff
  • Determine areas of potential cost reduction
  • Direct plan and implement policies
  • Prepare budgets for approval
  • Direct business departments concerned with pricing, production 
Bachelor of Arts: Business Management Mar 2008 Kaplan University - Cedar Rapids, IA
Associate of Science: Business Administration Jun 2005 Hamilton College - Cedar Rapids, IA
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Resume Details

This is a real resume for a Retention in marion, Iowa with experience working for such companies as Mediacom, Yellowbook, Ge Financial. This is one of the hundreds of Retention resumes available on our site for free. Use these resumes as templates to get help creating the best Retention resume.

Previous Companies:

  • Mediacom
  • Yellowbook
  • GE Financial

Previous Job Positions:

  • Retention
  • Customer Loyalty
  • Media Consultant II
  • Accounts Payable
  • Collections


  • Kaplan University
  • Hamilton College

Level of Education:

  • Bachelor of Arts
  • Associate of Science

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