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VHA CorpAmazing Mobile - Retail Store Manager Resume Example

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Kfanry De La Rtroe
XXXX XXXXXXX XXXX XX XXX X, Monterrey Park, CA 91754
XXXX XXXXXXX XXXX XX XXX X, 91754, Monterrey Park CA
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Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. An enthusiastic customer service representative, sales professional, and a corporate manager with over 10 years of experience in sales, management, and training.
Skills
  • Critical Thinking
  • Speaking
  • Mathematics
  • Customer and Personal Service
  • Time Management
  • Complex Problem Solving
  • Management of Financial Resources
Experience
Retail Store Manager Jun 2014Current VHA Corp/Amazing Mobile Los Angeles, CA
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Authorize payment of invoices or return of merchandise.
Retail Store Manager/Assistant Store Manager Aug 2006Current Sprint/Nextel Commerce, CA
  • Organized weekly sales reports for the sales department to track product success.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Trained new employees by providing knowledge of specific store tasks and policies.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Loan Officer Jan 2005Aug 2006 Country Wide Home Loans Rosemead, CA
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Resolved product issues and shared benefits of new technology.
  • Generated new client base growth through website inquiries and an average of 65 cold calls per day.
Customer Service Representative/Sales Specialist Mar 2004Jan 2005 Wells Fargo Bank Rosemead, CA
  • Described product to customers and accurately explained details and care of merchandise.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Earned "Top Seller" for two consecutive quarters in 2009.
  • Proactively generated leads for new sales via telephone and email.
Education
Criminal Justice Westwood College Los Angeles, CA, United States Criminal Justice
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Resume Details

This is a real resume for a Retail Store Manager in Monterrey Park, California with experience working for such companies as Vha Corpamazing Mobile, Sprintnextel, Country Wide Home Loans. This is one of the hundreds of Retail Store Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Retail Store Manager resume.

Previous Companies:

  • VHA CorpAmazing Mobile
  • SprintNextel
  • Country Wide Home Loans

Previous Job Positions:

  • Retail Store Manager
  • Assistant Store Manager
  • Loan Officer
  • Customer Service Representative
  • Sales Specialist

Schools:

  • Westwood College

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