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Lumber Liquidators - Retail Store Manager Resume Example

Andrew King
XXXX XXXXXX XXXXX, Champaign, IL 61822
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Store Manager with 13+ years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Very loyal and represents establishment with friendly, professional demeanor at all times.

Skills
  • Service Orientation
  • Time Management
  • Microsoft Office
  • Administration and Management
  • Sales and Marketing
  • Writing
  • Reading Comprehension
  • Customer Service
Experience
Retail Store Manager Aug 2011Present Lumber Liquidators, Inc. Champaign, IL
  • Successful leader of a $2MIL+ store
  • Delivered constant positive comp sales year to year
  • Assisted the company in managing store openings in Milwaukee WI, and Champaign, IL
  • Passed every secret shop with a 80% or greater score
  • Manage day-to-day warehouse operations, including (but not limited to) Truck receiving, inventory management, loss prevention, and safe standards in the workplace.
  • Responsible for hiring assistant managers in Peoria, Champaign, and Milwaukee. Some hires are currently Store managers.
  • Educated in SAP, Microsoft Office, Dayforce, & Ceridian programs/websites.
  • Leads a team of three to the highest standards for customer service.
  • Enforce safety, health, and security rules.
Assistant Store Manager 1 Jul 2008Aug 2011 Lumber Liquidators, Inc. East Peoria, IL
  • Assisted in the growth of the store from a $1M/year to a $2.5M/year store in two years
  • Ensured excellent customer service on work floor as well as over the phone
  • Managed inventory and assisted keeping shrink to a minimum
  • Plan store layout or design displays.
  • Helped customers load vehicles upon making purchases
  • Assisted in hiring Assistant Manager 2 positions, and filling my own position when taking the Store Manager position in Champaign, IL
Shift Lead/Waiter/Bartender Dec 2006Jul 2008 Lonestar Steakhouse Peoria, IL
  • Took charge of restaurant while GM was away.
  • Provided outstanding customer service, making sure customers were treated as family.
  • Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Take beverage orders from serving staff or directly from patrons.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Customer Service Representatives Jul 2001Dec 2006 Value City Department Store St. Louis, MO
  • Helped resolve customer service issues
  • Assisted Store Manager in scheduling cashiers for front end.
  • Stocked shelves and worked cash register when needed.
  • Assisted Receiving department on truck arrival. Helped to unload truck as well as receive in to inventory.
  • Worked in teams to get projects completed in a timely manner.
Education
High School Diploma May 2001 St. Louis Career Academy St. Louis, MO
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Resume Details

This is a real resume for a Retail Store Manager in Champaign, Illinois with experience working for such companies as Lumber Liquidators, Inc, Lonestar Steakhouse. This is one of the hundreds of Retail Store Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Retail Store Manager resume.

Previous Companies:

  • Lumber Liquidators
  • Inc
  • Lonestar Steakhouse

Previous Job Positions:

  • Retail Store Manager
  • Assistant Store Manager 1
  • Shift Lead
  • Waiter
  • Bartender

Schools:

  • St. Louis Career Academy

Level of Education:

  • High School Diploma

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