JCPenney Company - Retail Sales Resume Example

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X XXXXXXX XXXXX, Baltimore, MD 21221

Ph: XXXXXXXXXXXX

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Claire Diaz

Professional Summary

Friendly and enthusiastic Customer Service Representative with 35 years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Customer and Personal Service
Active Listening

Judgment and Decision Making
Monitoring

Social Perceptiveness
Time Management

Instructing
Service Orientation

Experience

Retail Sales Apr 1986－Apr 2011 JCPenney Company － Baltimore, Maryland

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.

Security Guard Jan 2011－Feb 2011 Akal Security BWI Airprot － Baltimore, Maryland

Report all violations and suspicious behaviors to supervisors, verbally or in writing. Check all vehicles entering sterile area of airfield using undercarriage mirrors and document. Call CDC when international flights cross PIDS line and document. Camera monitor terminal and passengers. Test for explosives. Coordinate with Homeland Security. Passed all TSA tests and interviews. Resigned with great regret do to extreme family matters. Feel free to contact my supervisor Mr. Jerry Hankins.

Security Screener Apr 1974－May 1984 Globe Security BWI Airport － Baltimore, Md

Challenge suspicious people, requesting their badges and asking what their business is in a particular areas.
Search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons.
Follow those who breach security until police or other security personnel arrive to apprehend them.
Monitor passenger flow through screening checkpoints to ensure order and efficiency.
Close entry areas following security breaches or reopen areas after receiving notification that the airport is secure.
Record information about any baggage that sets off alarms in monitoring equipment.
Locate suspicious bags pictured in printouts sent from remote monitoring areas, and set these bags aside for inspection.
Contact police directly in cases of urgent security issues, using phones or two-way radios.
Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems.
Inform other screeners when baggage should not be opened because it might contain explosives.
Provide directions and respond to passenger inquiries.

Education