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Americas Best Contacts and Eyeglasses - Retail Manager Resume Example

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Ajliiln Rmeys
XXX XXXXX XXXXX, Newport News, VA 23608 XXX XXXXX XXXXX, 23608, Newport News VA
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Professional Summary

Friendly and enthusiastic Sales Associate possessing 10 years expertise in the Optician industry. Dedicated professional with a passion for customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service to build lasting relationships with clients
  • Administration and Management
  • Sales and Marketing including dispensing product 
  • Active Listening to ensure all needs were being met
  • Education and Training of employees
  • Judgment and Decision Making
  • Licensed Optician
Experience
Retail Manager 11/2007 - 01/2015
America's Best Contacts and Eyeglasses - Suffolk, VA
  • Pivotal in increasing sales 15% to 34% in 2 years.
  • Provide excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise 7 employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales, filing insurance claims, and database management.
  • Performed yearly evaluations for employees directly under my supervision.
  • Worked closely with Optometrists and ensure they were happy so they could see up to 40 patients daily.
  • Ordered any supplies or medications the Optometrist needed to perform.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Confer with District Manager on weekly conference calls to develop methods and procedures to increase sales, expand markets, and promote business.
  • Managed P&L reports to ensure all aspects of the business were being properly utilized.
  • Kept up with continuing education courses to allow myself to have knowledge of new products and services.
Sales Supervisor 02/2006 - 11/2007
Lenscrafters - Newport News, VA
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
Education
Certificate: Optician Norfolk Technical Center - Norfolk, VA
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Resume Details

This is a real resume for a Retail Manager in Newport News, Virginia with experience working for such companies as Americas Best Contacts And Eyeglasses, Lenscrafters. This is one of the hundreds of Retail Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Retail Manager resume.

Previous Companies:

  • Americas Best Contacts and Eyeglasses
  • Lenscrafters

Previous Job Positions:

  • Retail Manager
  • Sales Supervisor

Schools:

  • Norfolk Technical Center

Level of Education:

  • Certificate

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