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Academy Sports Outdoors - Retail Manager Resume Example

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Grayson Parker
XXXX XXXXXXXX XXXXXX XXXX X, Cape May, NJ 08204
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Seasoned Manager with more than 6 years of experience in
fast-paced retail environment. Excellent communication and time management
skills. Track record of achieving exceptional results in customer service and
managing associates.
Skills
  • Administration and Management
  • Monitoring
  • Critical Thinking
  • Coordination
  • Speaking
  • Personnel and Human Resources
  • Time Management
  • Complex Problem Solving
Experience
Retail Manager Feb 2008Jun 2014 Academy Sports + Outdoors Webster, Tx
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Establish and implement policies, goals, objectives, and procedures for their department.
Team Leader Dec 2006Jan 2008 Academy Sports + Outdoors Webster, TX
  • Ensures providing exceptional customer service is the top priority of every interaction.
  • Coordinates, plans and schedules training, and ensures associates are completing training modules in a timely manner.  Escalates all issues involving non-compliance to manager.
  • Provides feedback to manager via feedback form in order to give input on annual evaluations and succession planning.  Participates in ongoing development conversations.
  • Coordinates associates' assignments, distributes workload and follows up on tasks to ensure completion.
  • Suggests methods to improve store operations, efficiency and service.
  • Drives efforts of team to complete assigned tasks.
  • Assists with daily planning of operational tasks assigned to the store.
  • Oversees members of a team working on special projects.
  • Executes a plan to ensure associates are compliant with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations.
  • Plans and ensures proper execution of company merchandising standards.
  • Assists with departmental zoning.
  • Notifies manager of all associate relations issues as well as issues that have the potential to impact the department or store.
  • Actively participates in floor walks with regional vice president, district manager, store director and manager.
  • Assumes lead-on-duty responsibilities.
  • Assists with allocation of payroll hours by creating associate schedules based on business needs.
  • Completes 4473 paperwork and submits for approval.
Sales Associate Aug 2006Dec 2006 Academy Sports + Outdoors Webster, TX
  •   Provide prompt, friendly customer service.
  • Zone merchandise Conduct price changes.
  • Set and maintain weekly ad signage
  • Perform price/SKU look-ups.
  • Set and maintain planograms.
  •  Unload merchandise from trucks.
  •  Operate cash register and maintain knowledge of cashier procedures.
  • Answer telephone.
  •  Housekeeping duties.
  • Attended training seminars.
Education
High School Diploma Jun 2005 Alvin High School Alvin, TX
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Resume Details

This is a real resume for a Retail Manager in Cape May, New Jersey with experience working for such companies as Academy Sports Outdoors. This is one of the hundreds of Retail Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Retail Manager resume.

Previous Companies:

  • Academy Sports Outdoors

Previous Job Positions:

  • Retail Manager
  • Team Leader
  • Sales Associate

Schools:

  • Alvin High School

Level of Education:

  • High School Diploma

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