Tmobile Corporate - Retail Associate Manager Resume Example

Asphten Rhreera

XXX XXXXXXX XXXXXX , Maitland , FL 32751 XXX XXXXXXX XXXXXX , 32751 , Maitland FL | XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

To Whom it may Concern,

Thank you for taking the time to review my resume. I feel that I would be a great addition to the Apple family. I come from a deep background of customer service experience. I am a super fun, caring, empathetic, hard working individual who will come into work everyday and take on new challenges. I have a great track record of gaining but in from anyone who is around me which is essential to making a team strive towards one common goal. I hope that I get the opportunity to work for an amazing company!

Skills

Speaking
Gaining Buy In

Time Management
Computers and Electronics

Administration and Management
Coordination

Critical Thinking
Judgment and Decision Making

Social Perceptiveness
Education and Training

Instructing
Learning Strategies

Installation
Equipment Maintenance

Troubleshooting

Experience

February 2018 ‐ Current Retail Training Store Manager | TCC Wireless T-Mobile | Orlando, FL

Provide an exciting, fun hard working environment for my Assistant manager and Mobile Experts.
Provide amazing customer service to everyone who walks through our doors.
Hit sales targets on a monthly basis.
Provide knowledge to new incoming mobile experts and present tenured mobile experts alike.
Assist in any escalations to resolve issues that customers may have.
Delagating tasks between my assistant managers.
Develop current assistant managers to prepare them for the next role of Retail Store Manager.
Handle deposits every night and handle the deposit exchanges between the store and Garda.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Maintain scheduling and event calendars.
Arrange conference, meeting, or travel reservations for office personnel.

October 2017 ‐ January 2018 Retail Associate Manager | T-Mobile Corporate | Daytona Beach, FL

Maintain scheduling and event calendars.
Be involved in transactions to help close sales.
Hit sales targets on a monthly basis.
Provide excellent customer service to everyone.
Answer any technology questions about our various devices and products.
Stay up to date with all launches regarding all brands. (Apple, LG, Samsung, Kyocera, Alcatel, Motorola etc.)
Hold others accountable for arriving to work on time and hitting sales targets.

May 2015 ‐ October 2017 Mobile Expert | T-Mobile Corporate | Orlando, FL

Come in with a positive attitude!
Hit sales targets.
Team sell.
Organize accessories.
Receive shipments.
Keep a clean working environment.
Order and dispense supplies.

February 2013 ‐ May 2015 Sales and Marketing Manager | Campus Apartments | Orlando, FL

Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
Provide tours and hit 100% occupancy by desired date.
Delagate tasks to employees such as distributing mail, decoration, setting up events etc.
Collect data from competition to see what we can improve on.
Turn apartments after move outs and prepare for the next incoming move ins.

Education