Montana WIC Program - Retail and Local Agency Administration Program Manager Resume Example

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Aaliyah Griffin

XXX XXXXX XXXXX XXXXXX, Butte, MT 59701

Ph: XXXXXXXXXXXX

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Education

Public Health Management Certificate Jun 2014 University of Washington

Bachelor of Arts : English Education, with Honors Dec 2008 University of Montana － Missoula, MT

Experience

Retail and Local Agency Administration Program Manager Jul 2014－Present Montana WIC Program － Helena, MT

Manage Retail and Local Administration staff
Establish and implement policy, objectives and procedures to align with state and federal policy, as well as best practices
Develop and maintain program strategic and quality improvement plans and performance measures
Manage federal and state compliance evaluations
Supervise and participate in local agency monitoring for program compliance
Supervise the administration of the Farm Direct Grant
Oversight of retail contracts
Develop and implement cost containment measures for retailers
Write and score RFPs
Present at national and statewide conferences
Develop and implement cost containment strategies for WIC foods

Accomplishments: Served as interim WIC Director, internal project coordinator for EBT Implementation Project, Executive Steering Committee Member on multi-state IS consortium, developed and implemented quality improvement retailer surveys

Health Education Specialist/Retail Lead Jan 2011－Jul 2014 Montana WIC Program － Helena, MT

Develop policy to align with state and federal policy
Lead team meetings and evaluate staff
Participant in interviewing and hiring potential new staff
Write and score RFPs
Outreach and training coordinator
Monitor local agencies for program compliance
Develop participant materials
Provide technical assistance to local agencies
Present at statewide presentations

Accomplishments: Member of multi-state Aquisitions Working Group which wrote and scored an RFP for a SPIRIT enhancement contractor, developed WIC benefit over issuance tracking tool, developed and implemented WIC employee integrity monitoring system

Information Systems and Program Support Dec 2008－Jan 2011 Montana WIC Program － Helena, MT

Coordinate training on WIC's information system
Expert user and trainer for information system
Participate in User Acceptance Testing for WIC's information system
Answer helpdesk hotline
Enter defects into JIRA
Monitor local agencies for program compliance
Manage day-to-day entry and tracking of purchases
Contract renewals for retailers
Assist in preparing WIC's policy manual
Present, attend and take minutes at statewide and local meetings

Accomplishments: helped successfully roll-out an information system statewide, planned all user training sessions

Skills

Writing
Public Speaking

Customer Service
Adaptive

Data Interpretation
Problem Solving

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                                        Previous Companies:
                                        Montana WIC Program

                                        Previous Job Positions:
                                        Retail and Local Agency Administration Program Manager
Health Education Specialist
Retail Lead
Information Systems and Program Support

                                

                                        Schools:
                                        University of Washington
University of Montana

                                

                                        Level of Education:
                                        Public Health Management Certificate
Bachelor of Arts

                                

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