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ESPN Zone - Restaurant Lead Resume Example

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Ava Rogers
Professional Summary

Over 9 years of experience in Food and Beverage for the Walt Disney Company.  Proven leadership through increased work responsibility.  Responsibilities include: Assisting all department managers, training and development, menu development and implementation, managing by roaming, and customer satisfaction.  TIPS Certified since 2011.  Received three employee of the month awards and was selected for an award in 2013 by ESPN Zone for Delivering the Difference. 

  • Time Management
  • Event Planning
  • Food & Beverage
  • Employee Training
  • Guest Service Excellence
  • Leadership
  • Team Building
  • Menu Development
01/2015 to Present
Restaurant Lead ESPN Zone - Anaheim, CA
  • Responsible for creating Rundown info to help ensure fluid communication across all departments.
  • Controls the Employee of The Month Program.
  • Strategic piece of the puzzle in collaborating with Senior Management team, Marketing Managers, and Chefs in ways to improve our new menu and our Micros system.
  • Assists all department managers.
  • Created a Sales Contest for all staff to keep moral high and increase company revenue.
  • Provides customer support by resolving their complaints about service or food quality.
  • Created a detailed inventory for our banquet room and for our smallwares department.
  • Oversees over 50 employees every shift that includes servers, bussers, barbacks, hosts, arena/retail staff members, bartenders, dishwashers, and cooks.
07/2011 to 12/2014
Server Trainer/Event Captain ESPN ZONE - Anaheim, CA
  • Mentored employees through extensive training and provided them with the knowledge to exceed in everyday restaurant tasks to ensure their success with the company.
  • Made sure food maintained proper food image when ran to tables and resolved guest issues.
  • Provided the training manager with ways to improve our training and development program.
  • Was on the safety team to help make ESPN Zone one of the safest places on Disney property.
  • Partnered and assisted the Marketing and Sales department on various BEO's.
02/2007 to 07/2011
Busser Trainer ESPN ZONE - Anaheim, CA
  • Collaborated with restaurant management to devise ways to improve production levels and service standards.
  • Ensured optimal cleanliness and made sure the restaurant maintained sanitary standards.
  • Lead my staff through busy restaurant flows.
03/2006 to 02/2007
Host ESPN ZONE - Anaheim, CA
  • Communicated with guests efficiently and effectively as the first and last point of contact.
  • Resolved guest related issues.
  • Managed the flow of the restaurant.
Bachelor of Arts: Business Administration
Cal State Fullerton - Fullerton, CA
Concentration in Entertainment and Tourism Management
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Resume Details

This is a real resume for a Restaurant Lead in Anaheim, California with experience working for such companies as Espn Zone, Espn Zone. This is one of the hundreds of Restaurant Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Restaurant Lead resume.

Previous Companies:

  • ESPN Zone

Previous Job Positions:

  • Restaurant Lead
  • Server Trainer
  • Event Captain
  • Busser Trainer
  • Host


  • Cal State Fullerton

Level of Education:

  • Bachelor of Arts

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