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Paupack Hills Golf and Country Club - Restaurant and Bar Manager Resume Example

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Joshua Hill
XXX XXXXXXXXX XXX, Folsom, PA 19033
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

Customer-focused Restaurant/Bar Manager and Server/Bartender with proven track record in delivering Highest Quality Service to successful member/guest experience.. Innate problem-solver and customer-solutions provider in Food and Beverage Service, employing knowledge of Customer Satisfaction and Proven Leadership.

Skills
  • Restaurant management expertise
  • Customer service excellence
  • Solutions-focused leader
  • Point of Sale (POS) system operation
  • Event planning
  • High-volume operations
  • Wage review
  • Employee performance review
Experience
Restaurant and Bar Manager Sep 2012Sep 2014 Paupack Hills Golf and Country Club Greentown, Pa
  • Maintained full P&L accountability for several high-volume restaurants.
  • Participated in community events to expand restaurant customer base.
  • Partnered closely with chefs and cooks to plan menus for special occasions and catering jobs.
  • Supervised and mentored staff in meeting or exceeding restaurant goals.
  • Implemented operational changes informed by customer feedback.
  • Spearheaded HR functions in selecting, hiring, and supervising hotel restaurant personnel.
  • Bolstered restaurant visibility by creating an online presence on multiple social media sites.
  • Enforced restaurant policies and business initiatives.
  • Advertised new pricing and daily food specials in a visually appealing way.
  • Diligently informed staff of large reservations or menu changes.
  • Encouraged wait staff to up-sell menu items and deliver outstanding service to customers.
  • Managed restaurant personnel ensuring adequate staffing levels while limiting instances of overtime.
Housekeeping Supervisor May 2007Aug 2012 Holiday Inn Kulpsville Kulpsville, Pa
  • Plan and prepare employee work schedules.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Investigate complaints about service and equipment, and take corrective action.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Recommend changes that could improve service and increase operational efficiency.
  • Screen job applicants, and hire new employees.
Server/ Banquet Captain/ Bartender Jul 1998May 2007 Victorias Restaurant Rehoboth Beach, De
  • Diligently complied with all safety and sanitation policies when preparing, handling, and serving food and beverages to customers.
  • Maintained exceptional cleanliness of work areas, dishware, glassware, and silverware throughout each shift.
  • Created excellent rapports with both customers and fellow staff.
  • Responded to the needs of VIP guests at high-end hotel restaurants.
  • Accurately issued dining bills and processed customer payments.
  • Imparted exceptional knowledge of dish ingredients and cocktail options to guests.
  • Promptly and efficiently removed plates, replaced utensils, and refilled beverages according to customer preferences.
  • Closed restaurant operations at shift's end including reconciling the cash drawer and restocking the bar.
  • Conducted periodic quality checks on wait staff performance to ensure operations ran smoothly.
  • Relayed any customer allergies, dietary needs, and other special requests to kitchen staff to maximize customer satisfaction and reduce the risk of health hazards.
Education
Medical Assistant Degree : Medical Oct 2004 Sussex County Community College Sussex, De
High School Diploma : General Jun 1991 Lower Cape May Regional High School Cape May , NJ
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Resume Details

This is a real resume for a Restaurant and Bar Manager in Folsom, Pennsylvania with experience working for such companies as Paupack Hills Golf And Country Club, Holiday Inn Kulpsville, Victorias Restaurant. This is one of the hundreds of Restaurant and Bar Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Restaurant and Bar Manager resume.

Previous Companies:

  • Paupack Hills Golf and Country Club
  • Holiday Inn Kulpsville
  • Victorias Restaurant

Previous Job Positions:

  • Restaurant and Bar Manager
  • Housekeeping Supervisor
  • Server
  • Banquet Captain
  • Bartender

Schools:

  • Sussex County Community College
  • Lower Cape May Regional High School

Level of Education:

  • Medical Assistant Degree
  • High School Diploma

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