Diversified Human Services - Residential Program Worker Resume Example

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John Hall
XXXX XXXXXXXX XXX , Monessen , PA 15062 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic employee with 20+  years of specialization in customer service.  Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Dedicated employee with 20+  years of experience combining management and customer service expertise in Medical Billing and Collections. Looking for a position as a Medical Biller/Collector in a fast growth company.

Skills
  • Customer and Personal Service
  • Administration and Management
  • Clerical
  • Active Listening
  • Speaking
  • Service Orientation
  • Reading Comprehension
  • Time Management
Experience
Residential Program Worker 05/2013 to Present
Diversified Human Services Charleroi, Pa
  • Keep records or prepare reports for owner or management concerning visits with clients.
  • Oversee day-to-day group activities of residents in institution.
  • Submit reports and review reports or problems with superior.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Consult with supervisor concerning programs for individual families.
  • Transport and accompany clients to shopping areas or to appointments, using automobile.
  • Observe and discuss meal preparation and suggest alternate methods of food preparation.
  • Observe clients' food selections and recommend alternate economical and nutritional food choices.
  • Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations.
Telemarketing Agent 07/2012 to 01/2013
Teleperformance Grindstone, Pa
Agent for Teleperformance, which is a vendor site for AT&T.  Provide excellent customer service to AT&T customers, regarding billing, products and services.  Set up new accounts, schedule installation appointments, etc.  Worked in a very fast paced environment, that dealt with all aspects of excellent customer service.
Medical Billing/Collection Supervisor 06/2000 to 01/2008
Dulfin Incorporated Belle Vernon, Pa
Trained employees, handled medical billing and collection for physical therapy groups located in Pennsylvania, Maryland, West Virginia and Virginia.  Handled personal injury liens, contacted attorneys; automobile insurance; ect.  Composed collection letters; handled office correspondence; wrote appeals if necessary.  Worked closely with business owner and parent company Premier Rehabilitation Enterprises.
Cashier 08/1999 to 11/2000
Foodland Supermarket Monessen, Pa
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Telemarketer/Non Profit 06/1999 to 08/1999
Reese Brothers Charleroi, Pa
Fundraising for non-profits.
Education
High School Diploma: Business Jun 1979 Belle Vernon Area H.S. - Belle Vernon, Pa Attended Edinboro State University. Completed 2 years as an art major. did not complete 4 years.
Community Service
Assisted with back to school events making sure that children have supplies for the start of school. Providing a week-end of fun before school starts.  Assisted with fundraising efforts for various events for children. Assisted with the food bank, loading food boxes.  Helped with concession stands at sporting events.
Additional Information
I have the ability to turn negative situations into positive solutions. Heavy interaction with management, clients. Able to meet objectives with a minimum amount of training or supervision.

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About this resume

Residential Program Worker FROM Monessen , Pennsylvania RESUME

This is a resume for a Residential Program Worker in Monessen, Pennsylvania with experience working for such companies as Diversified Human Services and Teleperformance. The grade for this resume is 0 and is one of hundreds of Residential Program Worker resumes available on our site for free. Use these resumes as templates to get help creating the best Residential Program Worker resume.

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School Attended
Belle Vernon Area H.S.