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People Inc - Residential Director Resume Example

Natalie Bennett
XXX XXXXXXX, Amherst , NY 14228
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Director with more than 20 years of experience in the Human Service field. Excellent at self motivation, listening and managing multiple environments. Track record of achieving exceptional results in both Residential and Day Programs. Ensuring that the highest level of quality care was giving to all individuals in the program, along with good open communication with all family member and advocates.

Skills
  • Critical Thinking
  • Coordination
  • Time Management
  • Management of Personnel Resources
  • Active Listening
  • Speaking
  • Monitoring
  • Judgment and Decision Making
Experience
Residential Director Sep 2007Jan 2015 People Inc. Amherst , NY
  • Oversee departmental budget.
  • Oversee monthly operations at several residences.
  • Supervised up to 15 managers, at two different reporting levels, ensuring that all policy and procedures to ensure residential operations were in compliance with all State and Federal regulations.
  • Weekly visits to all residences to ensure that the individuals were receiving good quality services and the residences were safe and secure.
  • Responsible for all human rights issues and restrictions.
  • Oversee all regulatory components, quality improvement, corporate compliance.
  • Mediate interpersonal problems between individuals.
  • Coordinated all clinical support needs for individuals.
  • Oversee developing programming for individuals.
  • Counseled individuals in the handling of issues such as interpersonal relationships with family, and in the work place.
  • Trained  and evaluated residential staff, including IRA specialist, team leader and residential supervisors.
  • Responsible for ensure safe working environment for all employees and handled staff conflicts to resolve.
  • Responsible for all disciplinary issues and issuing of discipline as necessary.
Assistant Director Sep 1996Aug 2007 Opportunities Unlimited Wheatfield, NY

                                             

  •  Supervised 6 managers, at two different reporting levels, ensuring that all policy and procedures to ensure residential operations were in compliance with all State and Federal regulations.
  • Oversee departmental budgets.
  • Oversee all quality improvement concerns and recommendations.
  • Responsible for day to day operations of a Day Program that serviced 147 individuals and approximately 110 staff.
  • Ensure all maintenance and facility concerns were address in a timely manner.
  • Ensured all fire safety codes and regulations were adhered to.
  • All clinical assessments were completed and all individuals received the services that they needed.
  • Chaired the clinical support team alongside the clinical director.
  • Trained  and evaluated direct care staff, including  primary instructors, program coordinators and program supervisors.
  • Responsible for ensure safe working environment for all employees and handled staff conflicts to resolve.
  • Responsible for all disciplinary issues and issuing of discipline as necessary.
  • Attended 6 months meetings for all individuals.
Residential Director Sep 1992Apr 1996 Work Life Brewster, NY
  • Oversee monthly operations of apartments.
  • Oversee all regulatory components and quality improvement.
  • Oversee both 24 and unsupervised apartment settings.
  • Ensuring that all clinical needs were met with both substance abuse and day to day clinical needs.
  • Developed and implemented a Structured Daily Living Program to help individuals move out into the community and ensure proper supports for success.
  • Observe individuals to detect and report unusual behavior.
  • Communicate with other staff to resolve problems with individuals.
  • Collaborate with counselors to develop counseling programs that address the needs of individuals.
  • Supervised and trained all staff on all programs, giving feed back on their group sessions daily.
  • Responsible for ensure safe working environment for all employees and handled staff conflicts to resolve.
  • Responsible for all disciplinary issues and issuing of discipline as necessary.
Education
Bachelor of Arts : Psychology May 1992 Canisius College Buffalo , NY
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Resume Details

This is a real resume for a Residential Director in Amherst, New York with experience working for such companies as People Inc, Opportunities Unlimited, Work Life. This is one of the hundreds of Residential Director resumes available on our site for free. Use these resumes as templates to get help creating the best Residential Director resume.

Previous Companies:

  • People Inc
  • Opportunities Unlimited
  • Work Life

Previous Job Positions:

  • Residential Director
  • Assistant Director

Schools:

  • Canisius College

Level of Education:

  • Bachelor of Arts

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