Lubbock State Supported Living Center - Residential Coordinator Resume Example

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Jacob Jones

Summary

To obtain ____ position with your organization to utilize professional experience, educational background, and exceptional work ethics.
OVERVIEW: Master of Science in Finance student. Bachelor of Science in Business Management graduate. Dedicated to exceeding company goals and managing tight deadlines; gifted in guaranteeing client and customer satisfaction. Excellent presentation and interpersonal skills, demonstrating an ability to effectively prioritize and manage a broad range of responsibilities

Skills

Microsoft Word, Excel, Outlook, PowerPoint, Team Building Skills, Supervisory Skills, Analytical and Problem Solving Skills, Decision Making Skills, Effective Verbal and Listening Skills.

Experience

Residential Coordinator Aug 2012 －Nov 2014 Lubbock State Supported Living Center Lubbock, Texas

Knowledge of Physical Management Programming, behavior therapy training and PMAB techniques, and demonstrated ability to communicate with others orally and in writing.
Demonstrated ability to organize supervisory work load, motivate and direct DSP Staff, and demonstrated ability to work harmoniously with co-workers.
Demonstrated ability to use good judgment with dealing with unusual incidents, and knowledge of Positive Performance Program and facility OPM and ability to train staff in job related subject areas.
General knowledge of ICF/IID standards and ahysical ability to perform direct contact duties and to complete regular rounds over a wide area. Accomplishments Communications skills, Stress management skills, Time management skills, and financial management skills.

Supervisor Aug 2011 －Aug 2012 Lubbock State Supported Living Center Lubbock, Texas

Ability to communicate verbally and in writing in a clear and concise manner and ability to react quickly and calmly in an emergency situation.
Ability to demonstrate proper body mechanics, good posture, and proper lifting techniques and ability to master basic techniques of individual care and training.
Ability to be flexible in handling work assignments.
Accomplishments Strength and flexibility to safely perform Cardiopulmonary Resuscitation (CPR) and PMAB techniques to restrain and prevent harm to that individual or others until the harmful/violent behavior subsides. Knowledge of individual care techniques and of treatment, therapy, and developmental programs.

Assistance Supervisor May 2009 －Aug 2011 Lubbock State Supported Living Center Lubbock, Texas

Ability to make decisions and uses good judgment when dealing with critical incidents.
Ability to demonstrate proper body mechanics, good posture, and proper lifting techniques.
Ability to provide individual care, to administer first aid and/or cardiopulmonary resuscitation, to conduct Prevention and Management of Aggressive Behavior (PMAB), to communicate effectively, to train others, and to supervise the work of others.
Ability to work effectively with others and as a member of a team. Accomplishments Physical ability to perform PMAB and CPR Developed and improved many skills that I will use for the rest of my life: leadership, responsibility, confidentiality, management, programming and marketing, time management.

Customer Service Representative Jan 2006 －Aug 2008 Sprint Wireless Abilene

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Accomplishments Contributes to team effort by accomplishing related results as needed.

Education

Master of Science: Finance Present Kaplan University Mar 2015 • GPA 3.6/4.0
• Relevant coursework:
• GB512 Business Communications
• GF500 Financial Institutions and Markets
• GF510 Risk Analysis and Management
• GF520 Corporate Finance
• GF530 Financial Statement Analysis
• GF540 Investment and Securities Analysis
• GF550 Retirement Planning and Employee Benefits
• GF560 Fixed-Income and Futures Investing
• GF570 Portfolio Management
• GF591 Individual Insurance Planning
• GF592 Income Tax Planning and Strategies
• GF593 Estate Planning

Bachelor of Business Management University of Phoenix Jan 2013 • GPA 3.3/4.0
• ETH/316 Ethics and Social Responsibility
• LAW/421 Contemporary Business Law
• RES/320 Foundations of Research
• PSY/322 Consumer Psychology and Research
• BIS/320 Business Information Systems
• ECO/365 Principles of Microeconomics
• ACC/300 Principles of Accounting
• FIN/370 Finance for Business
• MGT/350 Critical Thinking: Strategies in Decision Making
• MGT/498 Strategic Management
• FIN/402 Investment Fundamentals and Portfolio Management
• FIN/420 Personal Financial Planning
• FIN/467 Real Estate Investment
• OI/361 Innovation, Design, & Creativity for a Competitive Advantage
• FIN/403 Global Finance

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Residential Coordinator Supervisor Customer Service Representative