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University Mound Ladies Home - Resident Services Director Resume Example

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Emily Bell
XXX XXXXXX XXX XX, Daly City, CA 94014
Professional Summary
Healthcare professional with 10 years experience in residential care for the elderly setting. Patient-focused and empathetic with extensive knowledge of administration of medication, geriatrics and hospice care.  A level­ headed healthcare provider who remains calm and effective in extremely stressful situations.
  • Regulatory compliance
  • Compliance auditing
  • Policy implementation
  • Complex problem solving
  • Hospice resident coordination of care.
  • Medication administration
  • Geriatric, Dementia and Hospice care knowledge
  • Patient-focused care
  • Efficient and reliable team player
  • Working Knowledge of Title 22, Community Care Licensing for RCFE
  • Strong interpersonal communication skills
  •  Compassionate and empathetic to residents and family needs.
  •  Adaptable to change and fast paced environments.
  • Strong background in Psychology
  • Quality control
  • Staff management
  • Relationship and team building
  • Cultural awareness and sensitivity
  • Personal and professional integrity
  • Bilingual: English and Spanish
University Mound Ladies Home San Francisco , Ca Resident Services Director Jan 2014Aug 2014
  • Direct Supervisor of Care Department staff including Caregivers, Medication Technicians and Licensed Nursing.
  • Provided direction and oversight of staff in a respectful manner while maintaining standards of excellence and accountability during period of transition, closure and ultimate sale of property.
  • Oversight of medication management program including audits and Title 22 compliance.
  • Oversaw ongoing staff development procedures, preparing detailed performance reviews and coaching staff on areas of improvement.
  • Led multidisciplinary team in resident case conferences, in-services, and departmental meetings to support resident and foster collaboration.
  • Managed recruitment, hiring, training, and mentoring of new employees, providing on-the-job coaching to support new hires.
  • Served as public face of organization, communicating agency services to target population and maintaining positive community representation.
  • Verified accurate completion of all patient admission and discharge paperwork, ensuring thorough description of care provided and subsequent resident responses.
  • Interviewed patients to ascertain medical history, current prescriptions, and known allergies.
  • Created and compiled charts for new and current residents, continually updating confidential files for CCL and healthcare professional reference.
  • Oversaw caseload of 53-21 patients providing coordination of care and services.
  • Supported geriatric patients in carrying out activities of daily living such as grooming, bathing, medication management and transportation.
University Mound Ladies Home San Francisco, Ca Medication Technician/Caregiver Apr 2004Dec 2013
  • Assisted 20-35 residents in administration of routine medications.
  • Reconciliation of medications of medical administration records upon admission and re-admissions of residents.
  •  Performed medication administration record review on a monthly basis. 
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  •  Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Worked with Home Health and Hospice agencies to address patient and family needs.
  • Scheduled and accompanied clients to medical appointments.
  •  Maintained a clean, healthy and safe environment.
  •  Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  •  Monitored expiration of medical supplies and medications.
College of San Mateo San Mateo, Ca Associate of Science: Nursing Aug 2009 RN License Pending.
Nursing Student Association, Student Representative 07-09

Introduction to Nursing­ Mills Peninsula Skilled Nursing Concepts of Homeostasis and Nursing- Kaiser Redwood
City Pediatric Nursing- UCSF Benioff Children's Hospital Maternity Nursing­- Mills Peninsula
Psychiatric Nursing- Mills Peninsula
Medical Surgical Nursing- Sequoia Hospital
Advanced Medical Surgical Nursing- San Mateo County Hospital Leadership and Management Nursing- San Mateo County Hospital
San Francisco State University San Francisco , Ca Bachelor of Arts: Psychology Completed coursework towards Bachelor of Arts, 2006
Adult Health and Human Sexuality, Life Cycle Nutrition and Psychosocial Development, Developmental Psychology, Adolescent Psychology, Cognitive Psychology, Abnormal Psychology and Legal Psychology
Community Service

Participant, Relay For Life, 2009

Collection Volunteer, Toys for Tots, May 2007

Volunteer, Seton Medical Center, 2003
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Resume Details

This is a real resume for a Resident Services Director in Daly City, California with experience working for such companies as University Mound Ladies Home. This is one of the hundreds of Resident Services Director resumes available on our site for free. Use these resumes as templates to get help creating the best Resident Services Director resume.

Previous Companies:

  • University Mound Ladies Home

Previous Job Positions:

  • Resident Services Director
  • Medication Technician
  • Caregiver


  • College of San Mateo
  • San Francisco State University

Level of Education:

  • Associate of Science
  • Bachelor of Arts

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