Auburn University Montgomery - Residence Life Coordinator Resume Example

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Claire Diaz

XXX XXXXXXXX XXX , Prattville , AL 36124 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXX

Summary

Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.

Skills

Critical Thinking
Personnel and Human Resources

Administration and Management
Education and Training

Coordination
Computers and Electronics

Monitoring
MS Office Productivity

Professionalism
Event Planning

Organizational Skills
Social Perceptiveness

Education

Master of Arts: English Dec 2015 Auburn University Montgomery - Montgomery, AL Degree studies: Research mechanics, abstract thinking, vocal to written thought analysis and statement construction/deconstruction.
Recognition: published work in the AUMnibus.
Exp. Graduation: June 2017

Bachelor of Science: Business Administration Dec 2012 Auburn University Montgomery - Montgomery, AL Degree studies: Information Systems, concentration of Systems Development.
Modest exposure to: Java, Oracle Database, Network System Analysis-Design and Implementation, Linux/Unix OS, Project Management, mobile web development and operations management (including disaster recovery and contingency planning)
US News and Princeton Review certified "Best Business School"

Experience

Residence Life Coordinator 07/2013 to 05/2015
Auburn University Montgomery – Montgomery, AL

Live-in professional staff with 24hr mobile access for emergency response.
Enforced HRL Community Standards to ensure the smooth and orderly operation of residence hall programs.
Determined the need for facility maintenance and repair, and notify appropriate personnel and provided follow-up reports to the Director of Housing
Supervised, trained, and evaluated residence hall staff, including resident assistants, participants in work-study programs and other student workers.

Made regular rounds to ensure that residents and areas are safe and secure.

Observed residents to detect and report unusual behavior.
Mediate interpersonal problems between residents.

Coordinated and administered disciplinary and corrective actions toward violations of HRL Community Standards.
Processed contract cancellations for students who were unable to comply with HRL Community Standards.

Developed, coordinated and purchased supplies for educational programs geared towards residents.

Reviewed, approved and coordinated social and educational events hosted by residents and campus departments and/or groups.

Directed and participated in on- and off-campus volunteer activities hosted by the Housing and Residence Life department.
Maintained and scheduled monthly event calendars.
Collaborated with various departments for campus wide programs and events.
Managed 24/7 Security and Information Desk with a staff of 19 personnel.
Establish work procedures and schedules and reported daily activity desk personnel.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Create, maintain, and enter information into databases.

Identified, ordered, purchased and dispensed supplies using company purchasing card.

Prepared conference or event materials, such as flyers or invitations.
Managed physical key system for 900+ bedrooms
Conducted and facilitated open-house tours for perspective residents and family members
Identify staff vacancies and recruit, interview and select applicants.

Computer Lab Manager and Helpdesk Associate 08/2009 to 12/2013
Auburn University Montgomery – Montgomery, AL

Supervised the daily function of an academic computer lab for students, faculty and staff
Enforced policy concerning lab usage
Created and maintained user access to registered academic programs via Active Directory and MS Exchange Server
Setup mobile devices for internet and email services (Windows laptops, apple products, smartphones and tablets).
Inventoried and ordered office supplies
Developed training materials and procedures for daily functions.

Answer phone calls and direct calls to appropriate parties or take messages.

Prepare responses to correspondence containing routine inquiries.

Patient Registration Specialist 05/2004 to 03/2008
PRIMED Physicians, Inc – Montgomery, AL

Retrieved patient medical records for physicians, technicians, or other medical personnel.

Processed patient admission or discharge documents.

Protected the security of medical records to ensure that confidentiality is maintained per HIPPA guidelines.

Released information to persons or agencies according to HIPPA guidelines.

Verified accuracy of billing data and revised any errors.

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, credit card systems and personal computers.

Inventoried and ordered general office supplies and contact person for office equipment repair.

Trained other staff members to perform work activities, such as using computer applications and proper business phone etiquette.

Service Dispatcher 03/2003 to 03/2004
Montgomery Coca-Cola Bottling Co. – Montgomery, AL

Dispatched service vehicles to client locations, according to customer requests, specifications, or needs, using radios or telephones.

Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Received and prepared new install and repair work orders.

Relayed work orders, messages, and information to service technicians and supervisors using telephones or two-way radios.

Advised service technicians about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

Level 3 Technical Support Representative - Helpdesk Support and Email Webmaster Supervisor 06/1999 to 11/2002
Teletech, Inc. - Verizon Internet Services – Fairfield, AL

Provided telephone support related to network connectivity issues
Performed troubleshooting techniques on DSL, ISDN, Cisco and Netopia routers via call center environment
Identified the causes of networking problems, using diagnostic testing software and equipment
Supervised 12 Email Support representatives
Created and revised user instructions, procedures, or manuals.

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Service Dispatcher