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American Airlines - Reservations Agent Resume Example

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Anthony Walker
XXX XXXXXXX XXXXX XXXXX
cary, NC 27511
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary
Skills
  • Active Listening
  • Data Integrity
  • Time Management
  • Critical Thinking
  • Customer and Personal Service
  • Judgment and Decision Making
Experience
Reservations Agent, Resolutions Desk Agent Aug 1996Dec 2013 American Airlines cary, nc
  • Entered reservations, canceled reservations, and obtained details of complaints.
  • Created and booked in the International Market.
  • Experienced at responding to stressful situations and resolving issues positively.
  • Made outbound calls regarding baggage and flights.
  • Monitored and documented queues for canceled flights.
  • Expedited the locating of lost baggage.
  • Developed highly emphatic passenger relationships.
  • Earned reputation for exceeding customer service goals.
  • Made reasonable exceptions to accommodate unusual passenger requests.
Marketing Assistant, Showroom Assistant Manager Other Experience
  • Oversaw activities directly related to events or providing services.
  • Managed staff, preparing work schedules and assigning specific duties.
  • Led concept development, graphics and delivery of events.
  • Created strategic marketing plans. 
  •  Liaison between Architects, Designers and Clients.
  • Planned and executed events to assist clients with recognition of product.
Education
High School Diploma: Psychology in College Merritt College Oakland, Califonia
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Resume Details

This is a real resume for a Reservations Agent in cary, North Carolina with experience working for such companies as American Airlines, Other Experience. This is one of the hundreds of Reservations Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Reservations Agent resume.

Previous Companies:

  • American Airlines
  • Other Experience

Previous Job Positions:

  • Reservations Agent
  • Resolutions Desk Agent
  • Marketing Assistant
  • Showroom Assistant Manager

Schools:

  • Merritt College

Level of Education:

  • High School Diploma

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