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Express Personnel - Research Associate Resume Example

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XXXX XXXX XXXXXXX XXXXXX X, Fayetteville, NC 28304 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated customer service representative with 21 years of experience combining management and customer service expertise in telecommunications and health care call centers. Looking for a position as an agent in a fast growth company.

Skills
  • Critical Thinking
  • Active Listening
  • Judgment and Decision Making
  • Psychology
  • Troubleshooting
Experience
Research Associate 05/2017 to Current
Express Personnel Fayetteville, NC
  • Conduct private investigations on a paid basis.
  • Search computer databases, public records,  or other resources to locate persons or to compile information for investigations.
  • Write reports or case summaries to document investigations.
  • Conduct background investigations of individuals, such as pre-employment checks, to obtain information about an individual's character, financial status or personal history.
Pizza Delivery Driver 04/2017 to Current
Papa John Hope Mills, NC
  • Collect money from customers, make change, and record transactions on customer receipts.
  • Inform regular customers of new products or services and price changes.
  • Call on prospective customers to explain company services or to solicit new business.
  • Listen to and resolve customers' complaints regarding products or services.
Customer Sales and Service Team Manager 08/2009 to 10/2016
AT&T Mobility Fayetteville, NC
  • Resolve customer complaints regarding sales and service.

 

  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Serve as a link between management and employees by handling questions and helping resolve work-related problems.
  • Conduct exit interviews to identify reasons for employee termination.
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Technical Support/Dispatch 10/1994 to 06/2008
Comcast Cable TV Philadelphia , Pa
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Receive or prepare work orders.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Arrange for necessary repairs to restore service and schedules.
  • Oversee all communications within specifically assigned territories.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Education
Associate of Arts: Medical Assistant Aug 1991 McCarrie Health Technology - Philadelphia, PA
Bachelor of Science: Psychology Capella University - Minneapolis, MN
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Resume Details

This is a real resume for a Research Associate in Fayetteville, North Carolina with experience working for such companies as Express Personnel, Papa John, Att Mobility. This is one of the hundreds of Research Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Research Associate resume.

Previous Companies:

  • Express Personnel
  • Papa John
  • ATT Mobility

Previous Job Positions:

  • Research Associate
  • Pizza Delivery Driver
  • Technical Support
  • Dispatch

Schools:

  • McCarrie Health Technology
  • Capella University

Level of Education:

  • Associate of Arts
  • Bachelor of Science

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