Lowes Corporate - Repair Services Agent Resume Example

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Christian Roberts

Professional Summary

Seasoned Customer Service Agent with more than 9 years of experience in fast-paced contact centers . Excellent people and customer service skills. Track record of achieving exceptional results. Handles tasks with accuracy and efficiency. Reliable and hard working with a drive to provide the best customer service possible.

Skills

Fluent in English and Spanish
Able to type 55 WPM

Excellent people skills
Proficient in both Mac and Windows OS

Able to multitask
Avid reader

Experience

Lowe's Corporate Albuquerque, NM Repair Services Agent Nov 2013－Present

Troubleshoot major appliances, outdoor power equipment and a wide variety of products.
Assist with training classes as a Mentor to new employees during nesting/training period.
Member of the Hispanic Heritage Team.
Email correspondence with customers, independent services providers, and original equipment manufacturers.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Record suggestions from customers on products, service, and procedures to prevent future problems.
Schedule both in home and carry in service.

T-Mobile Albuquerque, NM Technical Support Agent Mar 2008－Oct 2013

Troubleshoot electronic devices including smartphones, tablets, and internet devices.
Work directly with engineering on creating and working on trouble tickets.
Calculate and quote charges for services such as internet and messaging options.
Promote company products, services, and savings plans when appropriate.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Check to ensure that appropriate changes were made to resolve customers' problems.

Education