Lowes Corporate - Repair Services Agent Resume Example

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Christian Roberts
Professional Summary

Seasoned Customer Service Agent  with more than 9 years of experience in fast-paced contact centers . Excellent people and customer service skills. Track record of achieving exceptional results. Handles tasks with accuracy and efficiency. Reliable and hard working with a drive to provide the best customer service possible.

Skills
  • Fluent in English and Spanish
  • Able to type 55 WPM
  • Excellent people skills
  • Proficient in both Mac and Windows OS
  • Able to multitask
  • Avid reader
Experience
Lowe's Corporate Albuquerque, NM Repair Services Agent Nov 2013－Present
  • Troubleshoot major appliances, outdoor power equipment and a wide variety of products.
  • Assist with training classes as a Mentor to new employees during nesting/training  period.
  • Member of the Hispanic Heritage Team.
  • Email correspondence with customers, independent services providers, and original equipment manufacturers. 
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Record suggestions from customers on products, service, and procedures to prevent future problems.
  • Schedule both in home and carry in service.
T-Mobile Albuquerque, NM Technical Support Agent Mar 2008－Oct 2013
  • Troubleshoot electronic devices including smartphones, tablets, and internet devices.
  • Work directly with engineering on creating and working on trouble tickets.
  • Calculate and quote charges for services such as internet and messaging options.
  • Promote company products, services, and savings plans when appropriate.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Education
Cantwell-Sacred Heart of Mary High School Montebello, CA High School Diploma: General Education Jun 2002
California State University San Bernardino, CA 2 years: Business Administration
Community Service

AYSO Soccer, Coach, 2010-2012

NYS Soccer/Basketball, Coach 2013-2014

SW Basketball, Coach 2015

Repair Services Agent Technical Support Agent

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About this resume

Repair Services Agent FROM Albuquerque , New Mexico RESUME

This is a resume for a Repair Services Agent in Albuquerque, New Mexico with experience working for such companies as Lowes Corporate and T Mobile. The grade for this resume is 0 and is one of hundreds of Repair Services Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Repair Services Agent resume.

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School Attended
Cantwell-Sacred Heart of Mary High School