Time Warner Cable - Rep 3 Resume Example

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Benjamin Taylor

XXXX XXXXXXX XX, Rosharon, TX 77583

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Friendly, enthusiastic and hard working with 23 years in the Cable Industry. Able to learn new tasks quickly and proficient in relationships with customers. Represent establishment with professional demeanor at all times.

Skills

Excell-spreadsheets
Pivot tables
Customer service oriented
Skilled researcher

Experience

Rep 3, Credit and Collections Mar 2003－Jan 2007 Time Warner Cable/Warner － Houston, Tx

Contractors non-pay work, verified monies and reports showing contractor activity.
Separate mail, deliver to appropriate department, posted payments and answered correspondence.
Assisted with return checks, debit adjustments and noted accounts.

Account Receivable Dec 1997－Mar 2003 TCI, Cable Communications － Houston, Tx

Received monies from 6 Contractors, verified, audited paperwork and posted to accounts.
Prepared weekly/monthly report showing work issued, work turned in and amount collected.

Accounts Payables Jul 1996－Nov 1997 TCI, Cable Communications － Houston, Tx

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

Accounts Receivable Feb 1992－Jul 1996 TCI, Cable Communications － Houston, Tx

Sort, open and prepare mail to be delivered to appropriate departments.
Post payments to customer accounts and prepare deposit.
Collect adjustments from call center personnel, verified and entered.
Compiled information from 10 front counters, 4 technical offiices and 3 contractors for Daily Cast Reconciliation report for Corporate Office.
Transferred monies via wire transfer per Corporate guidelines .

Dispatcher Nov 1990－Feb 1992 Storer Cable － Houston, Tx

Schedule and dispatch technicians to appropriate locations, according to customer requests or needs, using radios or telephones.
Record and maintain files or records of customer requests for reporting purposes.

Accounts Receivable, Finance/Collections Jan 2007 Comcast Cable － Houston, Tx

Responsible for reviewing information received from customers requesting tax exemption.
Audited work turned in by non pay Contractors.
Verified invoices through the Canopy application.
Reviewed box collection reports.
Joined bi-weekly conference calls with non pay and box collection groups.

Education