PV Rentals & Leasing - Rental Agent Resume Example

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Jack Carter

XXXXX XXXXXXXX XXXXX, Houston, TX 77089

XXXXXXXXXXXXXXXXXXXXXX

Ph: XXXXXXXXXXXX

Professional Summary

Seasoned Communications Operator and Customer Service Lead with more than 20 years of experience in fast-paced work environments . Excellent listening and multi-tasking skills. Track record of achieving exceptional results in all areas of leadership and development as well as communicating with supervisors and co-workers.

Skills

Active Listening
Administration and Management

Clerical
Monitoring

Time Management
Public Safety and Security

Education and Training
Transportation

Bilingual in Spanish
Telecommunications

Multi Task multiple duties
Operating of two-way radio as well as other communication tools

Experience

PV Rentals & Leasing La Porte, TX Rental Agent Jan 2014－Present

Answer telephones to provide information and receive orders.

Greet customers and discuss the type, quality and quantity of merchandise sought for rental.

Provide information about rental items, such as availability, operation or description.

Rent items, arrange for provision of services to customers and accept returns.

Compute charges for or services and receive payments.

Inspect and adjust rental items to meet needs of customer.

Prepare rental forms, obtaining customer signature and other information, such as required licenses.

Reserve items for requested times and keep records of items rented.

Verify customer and order information for correctness, checking it against previously obtained information as necessary.

Check inventory records to determine availability of requested rental unit.

File copies of contracts received, or post orders on records.

Adjust inventory records to reflect unit movement.

Withlacoochee Electric Company Dade City, Fl Customer Service Rep Jun 2010－Oct 2013

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as submitting credits, refunding money, or adjusting bills.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Maintain customer records, using automated systems.

Receive payments and post amounts paid to customer accounts.

Negotiate credit extensions when necessary.

Perform teller duties as required.

T-Mobile USA Tampa, FL Customer Service Rep Mar 2006－Feb 2010

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Maintain customer records, using automated systems.

Refer unresolved customer grievances to designated departments for further investigation.

Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.

Provide customers with ongoing technical support.

Upgrading customers to fit needs of newer plans of products.

Complete product and development training as required.

Obtain credit information about prospective customers.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Record information about financial status of customers and status of collection efforts.

Negotiate credit extensions when necessary.

Cable Television Installations Systems Tampa, FL Lead Dispatcher Feb 1998－Sep 2005

Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Receive or prepare work orders.

Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

Arrange for necessary repairs to restore service and schedules.

Prepare daily work and run schedules.

Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

Oversee all communications within specifically assigned territories.

Order supplies or equipment and issue them to personnel.

Earn and maintain appropriate certifications.

Instruct employees or provide on-the-job training.

Set up employee work schedules.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Education