Supportcom - Remote Support Technician Resume Example

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Abigail Morgan
XXX XX XXXXXXXXX XXXX , Wichita , KS 67211 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXX
Summary
  • Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems. 
  • Strong troubleshooting and problem solving skills with close attention to detail. 
  • Cooperative team player and also works well independently Capable of building, installing and troubleshooting desktop/notebook hardware/software issues 
  • Resolved software and device conflicts, fixed hardware issues and OS installation for Windows 
  • Experience with inbound customer technical support troubleshooting via telephone in both on site and work from home environment. 
Experience
Remote Support Technician 03/2014 to 11/2014
Support.com
  • Work from Home.
  • Troubleshoot and resolve issues pertaining to Comcast internet service.
  • Utilize phone therapy and/or remote connection to customer's computer to resolve issue.
  • Meet specific call requirements and meet specific metrics such as attendance, average handle time, quality and first call resolution.
Enviromental Management 11/2013 to 02/2014
Robert J. Dole VA Hospital Wichita, Ks
  • Housekeeping duties in hospital offices and patient rooms.
Maintenance 04/2011 to 08/2011
Rolling Hills Country Club Wichita, Ks
  • Operated machinery such as lawnmowers, green mowers, greens rollers.
  • Performed maintenance work on golf course as needed.
Technical Support 11/2007 to 11/2008
Convergys Wichita, Ks
  • Customer Service and Technical Support for AT&T Uverse internet and TV services
  • Resolved technical issues by troubleshooting and/or dispatch field technician
  • Developed strong communication skills to adapt to different customers for phone support.
Education
Bachelor of Science: Information Technology (in progress) Colorado State University -

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About this resume

Remote Support Technician FROM Wichita , Kansas RESUME

This is a resume for a Remote Support Technician in Wichita, Kansas with experience working for such companies as Supportcom and Robert J Dole VA Hospital. The grade for this resume is 0 and is one of hundreds of Remote Support Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Remote Support Technician resume.

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School Attended
Colorado State University