Prompt Anserphone - Remote Answering Service Operator Resume Example

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Grayson Parker
XXXX XXXXXXX XXXXXX, Myrtle Beach, SC 29577
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Ph: XXXXXXXXXXXX
Summary
Experienced Customer Service professional trained in a high volume and  fast-paced environment with a degree in Human Services. Looking to enhance my skills and knowledge in a rewarding career.
Skills

  • Customer and Personal Service
  • Active Listening
  • Time Management
  • Critical Thinking
  • Clerical
  • Computers and Electronics
Experience
Remote Answering Service Operator , Aug 2014Present Prompt Anserphone , Myrtle Beach, S C


  • Act as human answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals.
  • Greet customers warmly and ask how to help.Transfer calls.
  • Relay verbal messages.Record and deliver messages.
  • Call the appropriate person requested by caller.Page individuals and inform them of message.
  • Refer caller to emergency numbers if necessary.
  • Date stamp time of call and record in computer system.File messages. 
Answering Service Operator, May 2009Jul 2014 Personal Touch Communications, Myrtle Beach, S C
  • Answer and dispatch calls to appropriate companies High volume shift over 300+ calls a day Verify that information in the computer system was up-to-date and accurate.
  • Data entry.
  • answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and insurance companies.
  • Greet customers warmly and ask how to help.Transfer calls.
  • Relay verbal messages.Record and deliver messages.
  • Call the appropriate person requested by caller.Page individuals and inform them of message.
  • Refer caller to emergency numbers if necessary.
  • Date stamp time of call and record in computer system.File messages. 
Guest Services Representative/Relief Night Auditor, Apr 2007Jun 2009 Sea Crest, Myrtle Beach, S C
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.Issue room keys.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Night Auditor, May 2006Nov 2006 Wyndham Resorts, North Myrtle Beach, S C
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Transmit and receive messages, using telephones or telephone switchboards.
  •  Auditing balances, and closing out accounts.
Cashier, Nov 2005May 2006 Wal-Mart, Myrtle Beach, S C
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Cash checks for customers.
Administrative Assistant, Apr 2004Oct 2005 U.S. Club Soccer, Myrtle Beach, S C
  • Receive and place telephone calls.
  • Make photocopies of correspondence, documents, and other printed matter.
  • Add new material to file records or create new records as necessary.
  • Conduct research to gather information about survey topics.
  • Read job orders to determine the type of work to be done, the quantities to be produced, and the materials needed.
  • File and store completed documents.
Education
Associates Degree, Human Services, May 2013 Horry-Georgetown Technical College, Myrtle Beach, S C
Darkness to Light Certificate , Apr 2013 Lecture Certificate
Rape Crisis Training Certificate , Feb 2013 Intern/ Volunteer Certificate

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About this resume

Remote Answering Service Operator FROM Myrtle Beach , South Carolina RESUME

This is a resume for a Remote Answering Service Operator in Myrtle Beach, South Carolina with experience working for such companies as Prompt Anserphone and Personal Touch Communications. The grade for this resume is 0 and is one of hundreds of Remote Answering Service Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Remote Answering Service Operator resume.

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School Attended
Horry-Georgetown Technical College