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BMO Harris Bank - Relationship Coordinator Resume Example

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Logan White
XXX XXXXXXXX XX, Edgerton, WI 53534
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Summary
Card services professional with a diversified background over the past 14 years. Additional experience includes customer service, general bank card experience, leadership skills and Microsoft office experience. Recognized for expert collection and card services experience along with leadership qualities. Highlights:  Adherence to high customer service standards * Effective problem solver* Client relations specialist * Effective workflow management* Conflict resolution techniques * Skilled multi-tasker* Skilled trainer
Skills
  • Customer and Personal Service
  • Credit Card Collections
  • Production and Processing credit cards
  • Administration and Management
  • Payment processing
  • Credit risk analysis
Experience
Relationship Coordinator Dec 2013Present BMO Harris Bank Madison, WI
  • Direct support for all small business customer credit card accounts.
  •  Handles all questions and/or requests from bankers on the credit card product. 
  • Analysis all compromise reports from Master card/Visa, making the decision to block and reissue accounts.
  • Address all complaints directly from customers or from bankers. 
  • Trouble-shoot any card related issues from customer service, bankers and customers. 
  • Process all small business credit card applications for underwriting to review. 
  • Handle all payment reject research and post to correct accounts. 
Collections Associate II/Team Lead Sep 2000Dec 2013 BMO Harris Bank Brookfield, WI
  • Successfully managed the activities of 10 team members.Monitored the daily activities of collection team.
  • Promptly responded to inquiries and requests from supervisor/management, team members and other departments.
  • Assumed ownership over team productivity and managed work flow to meet or exceed collections delinquency goals.
  • Did additional training for staff on operating procedures.
  • Identified individual development needs with appropriate training.
  • Provided accurate, specific and timely performance feedback for collection team members.
  • Account specialist.
Dec 1998Sep 2000 Mercy Health Care Janesville, WI
  • Collections of outstanding medical bills along with auditing accounts for correct balance due.
  • Some training of new employees on billing programs.
Education
Bachelor of Arts : Accounting/Business Administration Jan 2007 Lakeland College Madison, WI, US
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Resume Details

This is a real resume for a Relationship Coordinator in Edgerton, Wisconsin with experience working for such companies as Bmo Harris Bank, Mercy Health Care. This is one of the hundreds of Relationship Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Relationship Coordinator resume.

Previous Companies:

  • BMO Harris Bank
  • Mercy Health Care

Previous Job Positions:

  • Relationship Coordinator
  • Collections Associate II
  • Team Lead

Schools:

  • Lakeland College

Level of Education:

  • Bachelor of Arts

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