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JAM Brands - Registration Director Resume Example

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Ryan Nelson
XXXX XXXX XXX XXXXX , Louisville , KY 40220 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Responsible Registration Director and Office Manager proficient in customer service, registration and managing the office. Passionate and motivated, with a drive for excellence. 

Skills
  • Critical Thinking
  • Writing
  • Customer and Personal Service
  • Judgment and Decision Making
  • Complex Problem Solving
  • Instructing
  • Time Management
  • Coordination
  • Operation and Control
  • Troubleshooting
  • Social Perceptiveness
  • Management of Financial Resources
Experience
Registration Director 06/2014 to Present
JAM Brands Louisville, KY
  • Interviews, recruits and hires new Registration Coordinators each season
  • Trains all new Coordinators and other new hires
  • Oversees the Registration Coordinator duties for all brands
  • Assists with the design and updates of all registration forms, communication to coaches, etc
  • Oversees, programs and manages the online registration process
  • Oversees and approves the refund/transfer process of money for registration
  • Conducts employee reviews for department
  • Manages the placement of Coordinators and what events they will be coordinating, traveling to, etc. as needed
  • Handles any disciplinary actions within the department as needed 
  • Conducts weekly meetings with Registration Department regarding events, updates, etc.
  • Coordinates 5-7 major events during season and travels to, works and breaks down events
  • Sends bi-weekly registration reports to Owners and Vice Presidents
  • Works with Accounting department to reconcile all event payments
  • Makes and updates registration policies for each season
  • Liaison with USASF regarding registration, rosters and age verification
  • Liaison with US Finals and other partner companies to collect bid information for registration
  • Oversees the department as a whole in processes, operations and procedures
Office Manager 04/2013 to Present
JAM Brands Louisville, KY
  • Monitor the office to ensure that it remains safe, secure, and well-maintained.
  • Set goals and deadlines for the office.
  • Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards.
  • Acquire, distribute and store supplies.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes.
  • Monitor spending for office supplies, janitorial services and supplies, office upkeep and beautification
  • Approves invoices for all office related projects and services
  • Work with IT to keep office up to date with technology and modernization
  • Work with Owner to determine company needs
  • Work with IT Specialist and Designer on a new registration system
Event Coordinator Manager 05/2009 to 06/2014
JAM Brands Louisville, KY
  • Managed the Event Coordinator Department 
  • Recruited, interviewed and hired of all new Event Coordinators
  • Trained all new Event Coordinators
  • Managed the day-to-day Event Coordinator activities
  • Designed and updated all registration related forms
  • Handled any customer-related registration issues
  • Oversaw the online registration system 
  • Acted as the primary driving force and motivator in the Event Coordinator department 
  • Tracked event team numbers (registered and paid teams) and reported when needed
  • Traveled to events throughout the year, where I set-up, worked and broke down the event
  • Responsible for coordinating a designated number of the “major/big” events
  • Attended all event and department related meetings 
Event Coordinator 07/2008 to 05/2009
JAMfest Events Louisville, KY
  • Answered the phone and assisted with customer questions and acted as the coaches' point of contact with registration questions
  • Received, input and monitored event registration 
  • Sent confirmation e-mails and reminders to registered teams
  • Collected all money, waivers, team lists, etc. for each event
  • Traveled to events throughout the year (approx 15), where I will set-up, worked and brokedown the event 
  • Worked at Coaches Check-In at events to meet, assist and answer coaches' questions
  • Attended office meetings, pre-event meetings and event follow-up meetings
  • Contributed to the event team in any way needed 
  • Assisted the JAMcare representatives and other departments when not needed by the event team 
Education
Bachelor of Arts: Social Work May 2004 University of Kentucky - Lexington, KY
Additional Information
I have kept the number of registration debt to a minimum since taking over this department. From 2012-2013 season, there was $828 in debt; from 2013-2014 there was $2372.00 and this season (2014-2015), the only registration debt is from 2 credit card charge backs and deals made by Tara and the sales team.
Also, with the help of Aaron Flaker and Aaron Kendall, I have lead the charge on office renovations, painting, new signage and updated landscaping and a new alarm system.
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Resume Details

This is a real resume for a Registration Director in Louisville, Kentucky with experience working for such companies as Jam Brands, Jamfest Events. This is one of the hundreds of Registration Director resumes available on our site for free. Use these resumes as templates to get help creating the best Registration Director resume.

Previous Companies:

  • JAM Brands
  • JAMfest Events

Previous Job Positions:

  • Registration Director
  • Office Manager
  • Event Coordinator Manager
  • Event Coordinator

Schools:

  • University of Kentucky

Level of Education:

  • Bachelor of Arts

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