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Mercy Health Systems Of Maine - Registrar Resume Example

Ocnnor Lmlis
XX XXXXXX XXXXXX, Portland, ME 04101
XX XXXXXX XXXXXX, 04101, Portland ME
Professional Summary
Customer service expert with experience in financial transfer agencies, collections, hospital billing and support and in the hospitality industry.  Inspiring and delivering the highest standard of service in both face to face and over the telephone support.
  • Social Perceptiveness
  • Customer and Personal Service
  • Exceptional workflow management
  • Strong problem solving aptitude
  • Courteous and helpful
  • Adaptability and responsiveness
  • Committed team player
  • Exceptional telephone etiquette
  • Adherence to high customer service standards
  • Excellent interpersonal communication
  • Effective problem solver
Patient Service and Support Technician Aug 2016Nov 2016 Maine Medical Center Portland, ME As a member of the patient transport team, I performed a variety of tasks. These included delivering and retrieving various pumps and supplies to the different areas of the hospital, receiving jobs to transport patients and specimens or supplies through EPIC and via issued pagers. I was assigned as the dispatcher and would receive calls from different areas of the hospital who would request various items. I would also dispatch for codes that were paged to a special pager held by the dispatcher. During my stay, I maintained a professional attitude, did job functions efficiently and effectively, and implemented exemplary interpersonal skills.
Registrar Oct 2015Aug 2016 Mercy Health Systems of Maine Portland, ME When I worked for Mercy, I was assigned to work in lab registration, emergency room registration, front desk, and in the back end with the pre-registration team. I learned how the revenue cycle functions, have basic knowledge of ICD-10, and have a good grasp on coding for billing. I worked with patients and their insurance companies to ensure that their and our information is current and up to date so that we could properly bill the correct party. I also collected for residual amounts on accounts when doing out/inbound pre-registration and was the top collector for the months of February, April, May, June, and July.
Customer Service Representative Sep 2012Apr 2015 Boston Financial Data Services Rockland, ME As a customer service representative for Boston Financial Data Services through the staffing agency Bonney Staffing, I would answer inbound calls for TIAA-CREF, and answer questions and solve problems pertaining to their 529 plans. A typical day at this high-volume inbound call center would consist of answering up to 60+ calls of varying lengths, depending on the complexity of the issue, or the work order presented by the shareholder, i.e. customer. I serviced 11 of the 12 states that TIAA-CREF manages, which meant I had to address each issue with that state's specific rules in mind. During my stay, I met all customer call guidelines including service levels, handle time and productivity.
Collections Agent Nov 2013Apr 2014 Firstsource Advantage Colorado Springs, CO This job has taught me how to truly relate to the customer's situation and how to work with them to find a way to pay off their debt in a way that would benefit their financial situation. Though the position I held was provided through First Source, the company itself was either created, or contracted by FIA Card Services/Bank of America. In this workplace, I'd either auto dial or manually dial cardholders, trying to collect the credit card debt once the person is reached. The job required different tactics and methods to set up payments via EFT to repay the debt. Depending on the specific situation of the cardholder, I would offer to set up past due amounts, special repayment programs, or settlements. Once a payment plan was established, I would receive credit that is used towards a ranking chart. During my stay at First Source, I climbed to the top of the ranking chart and maintained near perfect quality scores.
Waiter May 2011Oct 2011 The Samoset Resort on the Ocean Rockport, ME Worked a season at a 4.5 star resort as a waiter.  During my stay I consistently provided professional, friendly and engaging service.  Quickly recorded transactions in MICROS system to deliver prompt service.  Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.  Provided friendly and attentive service.
Banquet Server Apr 2010Jun 2010 Point Lookout Resort Northport, ME Worked as an on-call banquet server where I would proactively prepare for large parties and reservations. Set dining tables according to type of event and service standards.  Maintain table settings by removing courses, replacing utensils and refilling beverages promptly and courteously. Also bussed, cleared, cleaned and set tables in a quiet and efficient manner.
High School Diploma Jun 2010 Rockland District High School Rockland, ME
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Resume Details

This is a real resume for a Registrar in Portland, Maine with experience working for such companies as Maine Medical Center, Mercy Health Systems Of Maine, Boston Financial Data Services. This is one of the hundreds of Registrar resumes available on our site for free. Use these resumes as templates to get help creating the best Registrar resume.

Previous Companies:

  • Maine Medical Center
  • Mercy Health Systems of Maine
  • Boston Financial Data Services

Previous Job Positions:

  • Registrar
  • Customer Service Representative
  • Collections Agent
  • Waiter
  • Banquet Server


  • Rockland District High School

Level of Education:

  • High School Diploma

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