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Fresh Starts Todayameriplan - Regional Sales Director Resume Example

Emthatw B Cshiotuwk
XXXXX XX XXXXX, St Lawson, MO 64062
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Summary
Enthusiastic Customer Service/Tele-Commute Sales Director with in-depth knowledge of sales, account management and training. Reliable Customer Service and Collections Representative with extensive record of accomplishment in demanding sales and account management environments. *Results-driven Regional Sales Director, Training, and Recruiter with proven ability to establish rapport with clients. Dedicated Customer Service Supervisor motivated to maintain customer satisfaction and contribute to company success. Customer Service and Collections*21 Years in Customer Service and Collections with Citibank *Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.*Oversaw customer issues to make sure resolved in a timely manner*Trained new Customer Service and Collection Agents and Managers. *Supervised teams of Collections and Customer Service Agents.  *Created training manuals *Handled, Tested, Created Audits to make sure in compliance with company procedures and making sure in compliance with government banking regulations and laws. *Independent Business Owner/AmeriPlan Sales *Consistently generated additional revenue through skilled sales techniques.*Regional Sales Director*Trainer*Recruiter *Personal Development daily by reading books, watching daily videos of Darren Hardy/Darren Daily, Eric Worre, and Dani Johnson. Also reading my bible daily to start each day.
Skills
  • Customer and Personal Service
  • Strong organizational skills
  • Active Listening
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
  • Opening/closing procedures
  • Speaking
  • Clerical
  • English Language
  • Critical Thinking
  • Writing
  • Time Management
  • Negotiation
  • Active Learning
  • Monitoring
  • Complex Problem Solving
  • Judgment and Decision Making
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Instructing
  • Computers and Electronics
  • Microsoft Office Suite
  • Spreadsheets
  • Management of Personnel Resources
  • Administration and Management
  • Communications and Media
  • Law and Government
  • Sales and Marketing
  • Economics and Accounting
  • Telecommunications
  • Education and Training
  • Personnel and Human Resources
  • Design
  • Management of Financial Resources
  • Medicine and Dentistry benefits
  • Management of Material Resources
  • Troubleshooting
  • Time Management/scheduling
Experience
Regional Sales Director/Owner Fresh Starts Today Mar 2016Current Fresh Starts Today/AmeriPlan Lawson, MO
  • We offer healthcare and dental programs for the uninsured, low income with insurance but high deductibles, or individuals/families that can't afford regular healthcare and dental insurance and we can save our clients up to 80% on all your families Medical and Dental needs.
  • We also offer individuals and parents the freedom to work from home.
  • Helping enroll people in healthcare and dental plans nationwide.
  • Training and Recruiting people to work from home.
  • Promptly responded to general inquiries from members, staff, and clients via phone, mail, e-mail, social media information request, and fax.
  • Generated leads for new sales through social media and classified ads, telephone and email contact with customers.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Provide services to customers, such as order placement or account information.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Marketing and Advertising on Social Media and Classified Websites.
  • Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.
Retired Jun 2011Mar 2016 Retired Kansas City, MO
Supervisor/Customer Service/Collections/Training/Auditing Apr 1991Jun 2011 Citigroup/Citibank/Citi Kansas City, MO
  • Maintained up-to-date knowledge of Citibank credit card policies regarding payments, disputes, payment arrangements, past due accounts, and knowledge of FDCPA, Fair Debt Collections Act, and banking laws.
  • Trained new customer service and collection employees.
  • Prevented customer losses using awareness, attention to detail and integrity.
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service and collection representatives when needed.
  • Created training manuals and audit manuals.
  • Resolved product issues and shared benefits of new technology.
  • Managed quality communication, customer support and product representation for each client.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.
  • Kept abreast of rapidly evolving technology.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billings. 
  • Prepare detailed reports on audit findings.
  • Confer with company officials about financial and regulatory matters.
  • Resolve customer or employee complaints.
Collections Representative for Citibank Oct 1990Apr 1991 ManPower Kansas City, MO
  • Handled inbound Collection calls.
  • Helped collect on past due accounts, set up payment arrangements, and settlements.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
Education
Jan 1990 Lawson High School MO
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Resume Details

This is a real resume for a Regional Sales Director in St Lawson, Missouri with experience working for such companies as Fresh Starts Todayameriplan, Retired, Citigroupcitibankciti. This is one of the hundreds of Regional Sales Director resumes available on our site for free. Use these resumes as templates to get help creating the best Regional Sales Director resume.

Previous Companies:

  • Fresh Starts TodayAmeriPlan
  • Retired
  • CitigroupCitibankCiti

Previous Job Positions:

  • Regional Sales Director
  • Retired
  • Supervisor
  • customer service
  • COLLECTIONS

Schools:

  • Lawson High School

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