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Xpress Cash Management - Regional Manager Resume Example

Rrbeot A. Oarsnedn
XXXXX XXXXX XXXXXX, Grand Blanc, MI 48439
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXX
Summary

Top-performing management professional who is client-focused, self-motivated and driven. Solid track record of success in diverse retail assignments. Proven record of exceeding sales targets and handling operations effectively by employing presentation and negotiation skills. Strong interpersonal skills and solid ethical behavior aimed at managing both assets and employees.

Skills
  • Complex Problem Solving
  • Administration and Management
  • Management of Financial Resources
  • Inventory Control
  • Loss Prevention/Shrink Management
  • Sales and Marketing
Experience
VICE PRESIDENT, BRANCH MANAGER Feb 2016Current DORT FEDERAL CREDIT UNION Grand Blanc, MI

 

  • Accountable for day-to-day operations of multiple branches while assisting the Director of Operations with managerial, and administrative functions. Maintains communication between staff and Senior Management. Provides support, guidance, and training to staff.
  • Assists in ensuring that the branches are in compliance with Federal laws and regulations setforth by the National Credit Union Administration and other regulatory agencies. Monitoroffice activity, including number of transactions, loan volume, sales volume.
  • Maintain knowledge of the Credit Union's products and services in order to efficiently trainand motivate staff to cross-sell.
  • Schedules, supervises, and motivates branch staff in an effort to maintain optimal memberservice satisfaction levels. Coaches staff to fulfill business plan goals.
  • Assists in the interviewing, hiring and training of new managers, tellers and member serviceteam members. Represent and promote the Credit Union within the business community.
REGIONAL MANAGER Feb 2014Jan 2016 XPRESS CASH MANAGEMENT
  • Oversee the operations and the day to day leadership of Xpress Cash Management District and Branch Managers and to provide them with management guidance, strategies for regional growth, and operational assistance.
  • Assist in the hiring of new District Managers and Branch Managers; conduct yearly performance evaluations of all District and Branch Managers, and implement the appropriate professional development tools and training to maximize operational effectiveness and to ensure the achievement of employee goals and performance benchmarks.
  • Coordinate and direct expansion strategies including hiring, training, and lead the new region identification process and site development start-up efforts; help build strategic partnerships in existing and new regions.
  • Supervise all human resources policies and programs for Xpress Cash Management, including organizational planning and development, on-boarding, training, development, compensation and benefits, performance evaluation, and recruiting; provide clarity around roles, motivate senior managers, and facilitate effective team dynamics.
  • Support the senior leadership team, regional managers, and staff to make consistent and progressive steps toward organizational and programmatic consistency and sustainability; effectively communicate work plans and priorities derived from the organization's strategic plan by partnering with senior leaders to follow through with coordinated accountabilities, objectives, and associated budgets.
  • Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success.
DISTRICT MANAGER Sep 2009Jan 2014 KMART / SEARS HOLDING
  • Managed 8 retail locations: 80,000 - 95,000 sq. ft. with per store revenue of $4 - $7 million in annual sales.
  • Developed sales focus, targeting relationship building within compressed sales cycle improving customer retention by 15%.
  • Improved slumping sales in a retail chain by readjusting policies to be customer friendly, trained staff in relationship building to identify and act upon closing opportunities within a compressed sales cycle. Developed product and service training schedules to provide complete solutions.
  • Ensured that loss prevention policies, systems, and procedures were implemented in all stores and that any discrepancies in stock inventory were investigated to minimize the risk of loss.
  • Recognized for Consistently Exceeding Goals in Key Metrics: profit, sales, customer service, and operational measures by developing new business and marketing opportunities.
  • Conducted daily, weekly conference calls/monthly Manager's meeting; discussed sales/marketing strategies, and performance reviews for each location.
STORE MANAGER Mar 1995Aug 2009 KMART / SEARS HOLDING
  • Coordinated and oversaw the day to day operations of the store including employee management, store promotion,
    ordering, stocking, unloading truck, customer relations, employee relations, and training for the entire crew of about 60 employees.
  • Consistent achievement of sales and other metrics including year over year growth even during severe economic downturn of 2008.
  • Manage all team member activities including hiring, development, coaching and motivating to achieve sales, profit and customer experience goals.
  • Accomplished at stabilizing employee turnover issues at store level since taking over management role. Consistently overachieved turnover and retention goals. FY2007 achieved 16% turnover against organization goal of 60%.
  • Utilized company resources to generate traffic to maintain customer contact and to build business base.
  • Created schedules and established performance goals for employees.
  • Conducted In-store Audits.
STORE DIRECTOR Dec 1993Feb 1995 SPORTMART
  • Supervised staff of 20-30 employees in a high volume store, enforcing compliance with company policy and procedures.
  • Worked with district manager to formulate and build the store brand through visuals, operations and "buy, sell, trade" model.
  • Increased profit by 27% in stagnant market over previous years through building weekly, monthly business acumen from P/L reports.
  • Plan and prepare work schedules, assign employees to specific tasks and provide performance counseling.
  • Supported and executed pricing policies on merchandise according to requirements for profitability of store operations.
  • Trained and managed store employees and achieved significant improvements in their productivity through key performance indicators and statistics.
  • Prepared and directed workers preparing visual merchandise directives and marketing strategy.
  • ASSISTANT STORE DIRECTOR Dec 1991Jan 1993 SPORTMART
    • Responsible to the Store Manager for maintaining the operational soundness of a big box retail store with annual sales in excess of $39 million.
    • Directly accountable for five departments, providing support to four directly reporting Department Managers who in turn managed over 60 associates.
    • Consistently exceeded annual department sales and margin goals by implementing strategic product merchandising techniques and aggressively increasing inventory levels.
    • Met deadlines for inventory counts and wrote incident reports as needed; prepared bank deposits
    • Created and provided daily reports to upper management
    • Processed Payroll and supported HR functions such as payroll, benefits and job training for customer service issues.60+ employees.
    • Increased the customers experience score by holding meetings and training employees in customer service.
    Education
    MBA Dec 1995 KELLER GRADUATE SCHOOL OF MANAGEMENT Berkeley, CA
    Bachelor of Arts Jan 1992 CALIFORNIA STATE UNIVERSITY Berkeley, CA.
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    Resume Details

    This is a real resume for a Regional Manager in Grand Blanc, Michigan with experience working for such companies as Dort Federal Credit Union, Xpress Cash Management, Kmart Sears Holding. This is one of the hundreds of Regional Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Regional Manager resume.

    Previous Companies:

    • DORT FEDERAL CREDIT UNION
    • XPRESS CASH MANAGEMENT
    • KMART SEARS HOLDING

    Previous Job Positions:

    • Vice President
    • Branch Manager
    • Regional Manager
    • District Manager
    • Store Manager

    Schools:

    • KELLER GRADUATE SCHOOL OF MANAGEMENT
    • CALIFORNIA STATE UNIVERSITY

    Level of Education:

    • MBA
    • Bachelor of Arts

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