Western Piedmont Council of Government - Regional Long Term Care Ombudsman Resume Example

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Ariana Alexander
XXX XXXXXXXX XXXXXX , Morganton , NC 28655
Professional Summary

Service-oriented geriatric social worker with 17 year background in elder adult programs.  Core competencies include consumer advocacy, program development, and customer service.  Handles tasks with accuracy and efficiency.

  • Interest in and understanding of elders.
  • Ability to communicate effectively with diverse groups of people.
  • Ability to mediate conflicts and negotiate resolution(s).
  • Ability to objectively collect and analyze information/data.
  • Compassionate, fair and nonjudgmental.
  • Administration and Management.
  • Supervision of volunteer programs.
08/2004 to Present
Regional Long Term Care Ombudsman Western Piedmont Council of Government - Hickory, NC
  • Investigate and resolve complaints on behalf of residents in long term care facilities utilizing techniques of mediation, conciliation and persuasion.
  • Develop programs and provide technical assistance to the public in navigating the long term care system, Medicare, Medicaid, and placement options.
  • Supervise, organize, and provide training and consultation to volunteer community advisory committees.
  • Provide training to facility staff regarding resident rights, elder abuse, dementia and other topics as requested.
  • Maintain partnerships with various government and community agencies in promoting Elder Abuse awareness and prevention activities.
  • Assist in establishment and continuation of resident and family councils.
  • Provide statistical and program data to NCDAAS and local advisory committees.
  • Participate in provider agency monitoring and senior center certification.
  • Participate in development of regional aging plan.
05/1997 to 08/2004
Information & Assistance Social Worker Burke County Department of Social Services - Morganton, NC
  • Interview clients individually, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
  • Supervise HCCBG Housing and Home Improvement program.
  • Participated in the implementation of HCCBG Home Delivered Meal and Congregate Nutrition programs.
  • Refer clients to community resources for services such as  legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
  • Complete functional assessments, advocated client needs, and developed individualized care plans.
  • Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided
  • Coordinate and provide public speaking engagements.
  • Provide backup support for Adult Protective Services, CRISIS Intervention and LIEAP programs.
01/1992 to 05/1997
Administrative Assistant/ Executive Secretary Synthron, Inc. - Morganton, NC
  • Prepare contracts, sales agreements, invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, or database software for corporate president, four out of state salesmen, and international parent company.
  • Complete all shipping documentation, inventory control and data entry functions.
  • Part-time purchaser of chemicals and supplies.
  • Provide customer service to vendors.
  • File and retrieve corporate documents, records, and reports.
  • Make travel arrangements for executives in US and France.
  • Participate in the implementation and maintenance of ISO9002 certification and records.
08/1991 to 01/1992
Accounting Clerk B&L Feed Company - Morganton, NC
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Complete daily feed cost and truck reports for farm owners.
  • Complete statistical reports for the state of North Carolina.
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
05/1990 to 08/1991
Certified Nursing Assistant I Grace Hospital - Morganton, NC
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Measure and record resident care and status,  reporting changes to medical or nursing staff.
  • Insured continuity of care to patients of Geriatric, Pediatric, Medical- Surgical and Psychiatric units in the hospital.
Bachelor of Science: Human Services
Gardner Webb University - Boiling Springs, NC
Associate of Science: Social Science and Nursing
Western Piedmont Community College - Morganton, NC

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About this resume

Regional Long Term Care Ombudsman FROM Morganton , North Carolina RESUME

This is a resume for a Regional Long Term Care Ombudsman in Morganton, North Carolina with experience working for such companies as Western Piedmont Council of Government and Burke County Department of Social Services. The grade for this resume is 0 and is one of hundreds of Regional Long Term Care Ombudsman resumes available on our site for free. Use these resumes as templates to get help creating the best Regional Long Term Care Ombudsman resume.

School Attended
Gardner Webb University