Best Buy Inc - Regional Director Resume Example

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Avery Ward
Professional Summary

Goal-oriented director dedicated to high customer satisfaction, aggressive expense control and continuous improvement. A dedicated leader who thrives respectful values with a high interest in leadership development and employee relations.

  • Safety and Security
  • Operation and Control
  • Negotiation
  • Engineering and Technology
  • Systems Evaluation
  • Production and Processing
  • Management of Material Resources
  • Management of Financial Resources
Regional Director Jan 2011Present
  • Presently manage multiple sites in the upper midwest including Michigan, Ohio, Indiana, Illinois and Wisconsin from our Chicago, IL facility.
  • Responsible for servicing big box stores, along with performing direct home delivery and supporting a call center.
  • Responsible for the regionalization of our customer care call centers from seven buildings into one located in our Chicago operation.
  • Complete P&L responsibility that has seen an overall saving year over year and a matched budget during a complete reset of operation and introduction of the regionalized call center.
  • Have driven the call handle rate to 99% and reduced hold times to less than 1 minute.
  • Rebuilt the management team by replacing, adding and promoting leaders into positions that support development, responsibility and accountability.
  • Facilitated change in safety reducing the OHSA rate by 25%, improving the quality rate to a level of 99.5% and reduced shrink by 30%.
  • Increased productivity by 5% year over year by eliminating unneeded processes, changing processes and coaching.
  • Partnered with all employees on developing better engagement and accountability through weekly supervisor touch base meetings, monthly supervisor one on ones, round table discussions along with quarterly all employee meetings.
  • Fostered relationships with retail for greater partnerships on delivering a great customer experience by starting up bi-weekly calls by region and leading retail market meetings.
Jan 1999Present Best Buy Inc Multi building leader who drives the customer experience through effective operations and partnerships with our retail stores, vendors and our employees.  
Director of Distribution Jan 2001Jan 2011
  • 750,000 Sq.
  • Ft.
  • Distribution center, located in Franklin, IN, servicing entertainment software to all Best Buy and Musicland stores using state of the art sortation and conveyor systems.
  • The building was a multi-operation facility that had 650 warehouse employees and 35 management employees.
  • Took over the distribution center in April of 2001 and rebuilt every facet of the operation in regards to culture, safety, productivity, inventory control and employee engagement.
  • Decreased the OHSA rate from 20 to 3 by building a safe culture driven by the employees through policy and recognition of good behavior.
  • Reduced medical claims by 60% by respectfully meeting with all employees and reviewing their work restrictions.
  • Lowered the turnover rate from 200% to less than 10% and the absenteeism rate from 20% to less than 2%.
  • Increased our quality and service level 99.95% by instituting an audit program that rewarded good performance.
  • Improved building morale by holding employees accountable and instituting weekly department meetings and weekly one on ones.
  • Increased productivity by 20% through process changes and holding our teams accountable.
  • Rebuilt management team based on their ability to perform and their strengths.
  • Developed great working relationships within the community, including the Mayor of the city, because the reputation of the facility was in need of repair.
  • Started up E-commerce processing for all entertainment software for Best Buy and Musicland with incurring 20% growth each year.
  • Operated the major returns processing center for all Best Buy and Musicland stores for entertainment software.
Director of Distribution Jan 1999Jan 2001
  • 275,000 Sq.
  • Ft.
  • distribution center located in Edina, MN.
  • This operation was the music and movies facility for the Best Buy enterprise, servicing all Best Buy stores nationwide.
  • The facility had 500 warehouse employees and 40 management employees.
  • Responsibility included P&L, operations, budget, quality, inventory control, systems and employee engagement.
  • Developed and implemented a production planning model into the operation that reduced overtime and increased cross training.
  • Responsible for the design and installation of new sortation into the building to increase outbound capacity.
  • Started up a weekend shift in order to meet customer demand and maintain service level.
  • Directed a facility layout that moved the entire customer shipping process into one building and moved returns processing to another building without losing a day of service.
Sr. Operations Manager Jan 1996Jan 1999
  • 700,000 Sq.
  • Ft.
  • facility located in Northfield, MN, which was a full-line grocery distribution center that serviced the upper midwest.
  • Responsible for the day to day operation which consisted of 200 full time union employees and 30 exempt, along with a satellite reserve facility, both which operated 24/7.
  • Managed and negotiated union contracts, along with working through grievances with the union stewards and management team.
  • Responsible for a 250,000 Sq.
  • Ft.
  • addition and facility redesign, which included an overhaul of the health and beauty cares department that increased capacity by 30% and operating efficiency by 10%.
  • Responsible for the implementation of engineered labor productivity standards and reporting that increased productivity by 15%.
0 Jan 1992Jan 1999 Holiday Companies/Fairway Foods Inc Building leader that drove operational excellence, negotiated union contracts. Reviewed financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Systems Project Director Jan 1992Jan 1996
  • 700,000 Sq.
  • Ft.
  • facility located in Northfield, MN, which was a full-line grocery distribution center that serviced the upper midwest.
BS: Liberal Arts North Dakota State University Liberal Arts
Behavior Management Lead Trainer (Aubrey Daniels) Total Quality Management Engineered Standards Analyst

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About this resume

Regional Director FROM Chicago , Illinois RESUME

This is a resume for a Regional Director in Chicago, Illinois with experience working for such companies as Best Buy Inc and Holiday Companies. The grade for this resume is 0 and is one of hundreds of Regional Director resumes available on our site for free. Use these resumes as templates to get help creating the best Regional Director resume.

School Attended
North Dakota State University