GLC Staffing Humana - Referral Specialist Resume Example

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Benjamin Taylor

XXXX XXXXXXX XXXXXX XXX XXX, Tampa, FL 33615
H: XXXXXXXXXXXX
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Professional Summary

I'm interested in a full time position where I can enhance my office experience as well as use all my acquired medical knowledge and skills. I am a dedicated individual, flexible, multi-tasking, bilingual and a reliable team player with initiative and willingness to succeed. I am open to work in high stress environments that will challenge me and expand my knowledge.

Skills

Customer and Personal Service
Active Listening

Service Orientation
Active Learning

Bilingual English/Spanish
Complex Problem Solving

Systems Evaluation
Troubleshooting

Critical Thinking

Experience

Referral Specialist, 02/2015 to 07/2015
GLC Staffing-Humana – St Petersburg, FL
The Referral Specialist will initiate telephonic outreach to members identified by Humana At Home as viable candidates for Care Management and engagement. You will explain Humana's Care Management program and obtain consent for enrollment.
Reponsibilities:
Document per protocol and communicate pertinent information to designated person and/ or persons. Meet or exceed referral activity goals on a weekly basis. Participate in the promotion of the multi-disciplinary healthcare team. Work collaboratively with other members of the clinical leadership team. Relate to a production environment and understand process flows.Additional responsibilities as deemed appropriate by Humana At Home Leadership.
Different Department:
HCCP, Stay Healthy, Dual Demos, LTIH, Care Plus, RIT and Mom's First:Working with mother after being discharged from the hospital.
Received recognition for highest producer for the heavy hitter challenge, 30 referrals completed on 4/2/2015

AT&T Business Advisor, 01/2014 to 02/2015
One Touch Direct – Tampa, FL

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Keep records of all goods shipped, received, and stored.

Track delivery progress of shipments.

Customer Service, 02/2014 to 01/2015
Office Depot – Tampa, FL

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Answer customers' questions about products, prices, availability, or credit terms.

Cabin Service, 02/2013 to 12/2014
ASIG – Tampa, FL

Tampa International Airport
Collect trash, clean, scrub, vacuum, and re-provision passenger seating areas, lavatories and galleys. Perform security searches on aircraft's; inform lead agent of supervisor of security breach or unusual occurrence; follow all airport, Company and airline security procedures. Attend daily briefings; prepare cleaning tools and vehicles for workday. Recover and sort un-used supplies from prior flights; sort food items in accordance with US Department of Customs procedures; recover lost items and return to lead agent or supervisor. Organize vehicles and dispose of trash throughout shift and at shift change Miscellaneous or other duties as assigned. Airlines: Spirit, Air Canada, Edelweiss, Cayman, Frontier, North America Sun Country and Wet Jet.

Assistant Manager, 08/2011 to 08/2013
Sunshine School Uniform – Tampa, FL

Plan the flow of work or materials to maximize efficiency.

Develop or implement programs to address problems related to production, materials, safety, or quality.

Analyze, estimate, or report production costs.

Develop or conduct quality control tests to ensure consistent production quality.

Monitor and control inventory.

Observe worker using equipment to verify that equipment is being operated and maintained according to quality assurance standards.

Review employee safety programs to determine their adequacy.

Key Holder, 01/2012 to 01/2013
Ross Dress For Less – Tampa, FL

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Instruct staff on how to handle difficult and complicated sales.

Formulate pricing policies for merchandise, according to profitability requirements.

Establish credit policies and operating procedures.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Manager, 02/2010 to 02/2012
Forever 21 – Tampa, FL

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Education