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Patrick K Willis Company Inc - Redemptions Specialist Resume Example

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Elijah Anderson
XXXXX XXXX XXXX XXXXXX XXX XXX, Fair Oaks, CA 95628
Ph: XXXXX XXX XXXX
XXXXXXXXXXXXXXXXXX
Summary
SUMMARY Customer service professional with over 15 years experience working in a call center environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.
Skills
  • Active Listening
  • Critical Thinking
  • Time Management
  • Complex Problem Solving
  • Judgment and Decision Making
  • Troubleshooting
Experience
Redemptions Specialist Nov 2013Present Patrick K Willis Company Inc. El Dorado Hills, Ca
  • Explain redemption process to customers and provide them with the status of their release
  • Assist clients with redemption fee's and status of release.
  • Assist clients with obtaining redemption dates and signed releases.
  • Upload signed releases into appropriate accounts and complete the redemption process.
Customer Service Representative Dec 2006Nov 2008 SkinStore.com,com Gold River, Ca
  • Responsible for processing orders via telephone, and mail.
  • Providing customers with the status of shipped orders.
  • Providing customers with information in regard to product questions and inquiries via telephone, e-mail and live chat.
  • Processing product returns and issuing refunds to customers when needed.
Business Banker Mar 2006Nov 2006 Wells Fargo Business Sacramento, CA
  • Answering calls in an inbound business banking call center;
  • Responsible for responding to routine inquiries and complaints from customers regarding financial products and services.
  • Duties include: processing routine to complex transactions on-line; resolving routine to moderately complex problems and inquires and referring difficult problems to specialists.
Local Service Associate May 1997Jul 2004 AT&T Sacramento, Ca
  • Responsible for order management and maintenance and repair in support of AT&T local service and offerings in a high call volume call center.
  • Customer and supplier relations, order and trouble ticket management, and database input and retrieval of customer information, troubleshooting and dispatching as needed.
Education
Microsoft Certification : Computer programs Mar 2002 New Horizons Computer Learning Center Sacramento, Ca
GED : Basic academics Nov 1985 San Jose Job Corp San Jose, Ca
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Resume Details

This is a real resume for a Redemptions Specialist in Fair Oaks, California with experience working for such companies as Patrick K Willis Company Inc, Skinstorecom, Com. This is one of the hundreds of Redemptions Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Redemptions Specialist resume.

Previous Companies:

  • Patrick K Willis Company Inc
  • SkinStorecom
  • com

Previous Job Positions:

  • Redemptions Specialist
  • Customer Service Representative
  • Business Banker
  • Local Service Associate

Schools:

  • New Horizons Computer Learning Center
  • San Jose Job Corp

Level of Education:

  • Microsoft Certification
  • GED

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