Hyundai Capital America - Recovey Specialist Resume Example

Customize this Resume

Sebastian Green

XXXX X XX XXXX XXX XXX, Orange, CA 92866

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Motivated bilingual Spanish business professional with an extensive experience background and proven record of success in Captive Auto Finance Industry as in pursuit of a full time position. A skilled professional with twenty years of experience of working in a fast paced financial firm. Dedicated to success by delivering strong work ethics focused on results as an individual and team member.

Skills

Proficient and familiar with the following applications and software: Windows, Day Break, Lease Pak, CRM Siebel, Quick Collect

MS Office, Speed Pay and all HCA Recovery related applications

Experience

Recovey Specialist, Deficiency Collector, Insurance, Bankruptcy and Impound Rep Mar 2008－Jun 2014 Hyundai Capital America － Irvine, CA Senior Specialist, Recovery Department
Responsible for all of Recovery Departments Deficiency balance collection (Retail & Lease accounts )
Specifically:
Managed a queue of charge off accounts
Contact customers for payments on accounts, or structure payment arrangement.
updated customer information with physical address,telephone numbers and employer.
Performed skip and analysis on accounts for possible repo or outsourcing to external agencies.
Assisted on Spanish and all calls including but not limited to Insurance, Warranty, Agency, Lien/Impounds, Skip and Legal
with in the Recovery Bankruptcy Department.
Reinstated repossessed vehicle by verifying all information prior to reinstatement.
Worked closely with other units in the department to achieve performance goal.
Answere inbound Recovery & Bankruptcy call from customers Ensured and maintained inbound rate of under 4%.
Worked with vendors,dealers and attorneys via telephone assisting with escalated issues.
General Bankruptcy account suuport including: Updated accounts statuses on system. Identified & distributed bankruptcy correspondence, research/process Bankruptcy notification & fillings to ensure compliance with bankruptcy law: Communicated bankruptcy filling to Remarketing and any outside vendors as needed.
Assisted Vendor Management to reassign deficiency accounts to next placements and respond to 3rd party vendors media request.
Created all service request for new impound notices
Processed dealer reserve accounts, search for updated address for returned items: review and route newly charge off accounts .
Handled credit bereau disptures and updated electronically: other duties as Assigned
Assisted management with time sensitive projects

Impound Specialist/Customer Service Representative/Collection Agent Sep 2002－Nov 2007 Triad Financial － Huntington Beach, CA Impound Specialist/Customer Service Representative/Collections Agent
Inquired on all impound notices
Contacted different agencies such as the Police Department, Immigration and D.E.A. for accounts resolutions
Worked with auto Insurance companies to verify customers insurance coverage and file Insurance claims.
Collected on past due accounts

Impound/Insurance Specialist/Customer Service Representative/Collection Agent Jul 1999－Oct 2001 Onyx Acceptance － Foothill Ranch, CA Served as the departments team lead with daily responsibility for the collections of all deficiency accounts.
Trained new and current employess
Provided customer support for claims departments and structed payments arrangements for delinquent customer and accounts
Impound & Insurance Specialist
Inquired on all impound notices
Contact different agencies such as the Police Department, Immigration and D.E.A. for account resolutions
Worked with auto insurance companies to verify customers insurance coverage and file insurance claims.

Insurance/Impound Representative/Collections Agent Jul 1995－Jun 1999 Consumer Portfolio Services － Irvine, CA Impound/Insurance Specialist/ Collections Agent/Customer
Service Representative
Handled all auto insurance claims
Verified all impound notices
Contacted adjusters with needed and or follow up infomation
Collected on customers past due accounts

Education