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Verisk Health - Record Retrieval Agent Resume Example

Elizabeth Richardson
XXXX X XXX X, Provo, UT 84604
Professional Summary

Friendly and enthusiastic Customer Service Representative with over 10 years of specialization in customer satisfaction. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

  • Reading Comprehension
  • Critical Thinking
  • Time Management
  • Computers and Electronics
  • Active Listening
  • Service Orientation
  • Quickbooks Online
  • Microsoft Excel 
  • Outlook Office 
Record Retrieval Agent 07/2013 to 01/2015
Verisk Health - Ephraim , UT
  • Contact and coordinate with physician offices, hospitals and other health care related facilities regarding receipt and processing of medical record requests.
  • Resolve issues that may arise as a result of our active pursuit of medical records, using all available resources.
  • Adhere to all established follow up/call back guidelines to ensure the timely processing of all requests.
  • Operate with an appropriate sense of urgency while communicating with providers to ensure the timely delivery of records requests.
  • Ensure that the facilities from whom records are requested receive the highest level of customer service and care.
  • Other special projects or duties as assigned by a Team Lead
Quality Assurance Customer Service Supervisor 10/2008 to 04/2010
I Works - Ephraim , UT
  • Produce reports regarding nonconformance of productscall or processes, daily production quality, root cause analyses, or quality trends.
  • Participate in the development of product specifications.
  • Create and implement other customer service reps on correct procedures.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Phone Girl Manager 06/2001 to 02/2008
Erotic Encounters Entertainment - Las Vegas , NV
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using telephones.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Supervise others and provide on-the-job training.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Trapper Creek High School Darby, MT
High School Diploma:
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Resume Details

This is a real resume for a Record Retrieval Agent in Provo, Utah with experience working for such companies as Verisk Health, I Works, Erotic Encounters Entertainment. This is one of the hundreds of Record Retrieval Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Record Retrieval Agent resume.

Previous Companies:

  • Verisk Health
  • I Works
  • Erotic Encounters Entertainment

Previous Job Positions:

  • Record Retrieval Agent
  • Quality Assurance Customer Service Supervisor
  • Phone Girl Manager


  • Trapper Creek High School

Level of Education:

  • High School Diploma

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