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Utilities Dept City Hall - Receptionist Resume Example

Daniel Thomas
XXXXX XXXXX XXX XXXX XXXX, Corpus Christi, TX 78410
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
  • Service-oriented [Receptionist] with [10] year background in Customer Service].  and [Able to work independantly] as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Accomplished and energetic with a solid history of achievement in Sales/Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include resolution of conflict, familiarity with inventory, large cash/check deposits, and positive work attitude. 

Skills
  • Operation and Control
  • Social Perceptiveness
  • English Language
  • Active Listening
  • Operation Monitoring
  • Judgment and Decision Making
  • Monitoring
  • Speaking
  • Service Orientation
  • Complex Problem Solving
  • Time Management
  • Coordination
  • Negotiation
  • Active Learning
  • Persuasion
  • Quality Control Analysis
  • Troubleshooting
  • Writing
  • Education and Training
  • Clerical
  • Administration and Management
  • Personnel and Human Resources
  • Writing
  • Customer and Personal Service
  • Critical Thinking
  • Economics and Accounting
  • Reading Comprehension
  • Mathematics
  • Computers and Electronics
  • Management of Personnel Resources
  • Instructing
  • Systems Analysis
  • Systems Evaluation
  • Design
  • Reading Comprehension
Experience
Receptionist Apr 2014Present Utilities Dept. City Hall corpus christi, TX
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Sales Associate/Assistant Manager Oct 2011Apr 2014 Cato Department Store corpus christi, Tx
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Establish credit policies and operating procedures.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Cashier/Sales Associate Jan 2010Dec 2011 Oil Patch Corpus Christi, tx
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell tickets and other items to customers.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Compute and record totals of transactions.
  • Compile and maintain non-monetary reports and records.
  • Post charges against guests' or patients' accounts.
  • Post charges against guests' or patients' accounts.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Keep periodic balance sheets of amounts and numbers of transactions.
Receptionist Jan 2008Sep 2010 R. Aguilar Electric Inc. corpus christi, Tx
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Receive payment and record receipts for services.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Education
High School Diploma : N/A May 1985 South East High School Witchita, Ks
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Resume Details

This is a real resume for a Receptionist in Corpus Christi, Texas with experience working for such companies as Utilities Dept City Hall, Cato Department Store, Oil Patch. This is one of the hundreds of Receptionist resumes available on our site for free. Use these resumes as templates to get help creating the best Receptionist resume.

Previous Companies:

  • Utilities Dept City Hall
  • Cato Department Store
  • Oil Patch

Previous Job Positions:

  • Receptionist
  • Sales Associate
  • Assistant Manager
  • Cashier

Schools:

  • South East High School

Level of Education:

  • High School Diploma

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