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Tustin Nissan - Receptionist Resume Example

Anna Gonzales
XXXX X XXXXXXX, Springfield, MO 65802
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary:

Accomplished and energetic woman with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include organization, listening, getting tasks done in a timely matter and providing excellent customer service.

Skills:
  • Computer Proficiency
  • Teamwork
  • Problem Solving
  • Communication 
  • Time Management 
  • Customer Awareness
  • Customer and Personal Service
  • Active Learning
  • Instructing
  • Coordination
Experience:
Receptionist Sep 2015Present Tustin Nissan Tustin, CA
  • Retrieving all gas receipts from previous day andlogging them into excel, running the report from the credit card company tomake sure I have accounted forall transactions made. 
  • Going over new and used sold vehicles in the trip-padlog book and logging all sold, unwind and rewind deals marked in the book, ontoan excel sheet. 
  • Going over all billed deals and logging them into aseparate excel log and making sure all deals were accounted for.
  • Occasionally going through DMV declarations andsorting paperwork into the right files.
  • Using "ADP", a software that is used toadjust time sheets, review timesheets and vehicle/customer search. 
  • Clocking employees in and out using "CDK".
  • Sorting sales vouchers and handing them to teammanagers.
  • Adding new customers to Dealer socket, a softwarewe use to keep track of everything in the dealership.
  • Help ups counter, a team that counts all sales upsthat walk onto the lot, and make sure salesman are filling out the cards thatare required to be filled out with customer information. 
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
Spa Managers Feb 2015Sep 2015 Massage Envy Chino, CA
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Respond to customer inquiries or complaints.
  • Schedule guest appointments.
  • Maintain client databases.
  • Coordinate facility schedules to maximize usage and efficiency.
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits.
  • Sell products, services, or memberships.
    • Participate in continuing education classes to maintain current knowledge of industry.
    Hostess Aug 2014Feb 2015 Mama Carpino's Apple Valley, Ca
    • Greet guests and seat them at tables or in waiting areas.
    • Provide guests with menus.
    • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
    • Answer telephone calls and respond to inquiries or transfer calls.
    • Take and prepare to-go orders.
    • Operate cash registers to accept payments for food and beverages.
    • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
    Server Mar 2014Jun 2014 Buffalo Wild Wings Springfield, Mo
    • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
    • Examine trays to ensure that they contain required items.
    • Place food servings on plates or trays according to orders or instructions.
    • Load trays with accessories such as eating utensils, napkins, or condiments.
    • Take food orders and relay orders to kitchens or serving counters so they can be filled.
    • Stock service stations with items such as ice, napkins, or straws.
    • Prepare food items, such as sandwiches, salads, soups, or beverages.
    • Total checks, present them to customers, and accept payment for services.
    Retail Associate Sep 2013Mar 2014 Macy's Rancho Cucamonga, Ca
    • Greet customers and ascertain what each customer wants or needs.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Answer questions regarding the store and its merchandise.
    • Compute sales prices, total purchases and receive and process cash or credit payment.
    • Help customers try on or fit merchandise.
    • Prepare sales slips or sales contracts.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Estimate and quote trade-in allowances.
    • Place special orders or call other stores to find desired items.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    • Ticket, arrange and display merchandise to promote sales.
    • Exchange merchandise for customers and accept returns.
    • Bag or package purchases, and wrap gifts.
    Hostess Nov 2011Jul 2013 Buffalo Wild Wings Apple Valley, CA
    • Greet guests and seat them at tables or in waiting areas.
    • Provide guests with menus.
    • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
    • Answer telephone calls and respond to inquiries or transfer calls.
    • Take and prepare to-go orders.
    • Operate cash registers to accept payments for food and beverages.
    • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
    • Inspect dining and serving areas to ensure cleanliness and proper setup.
    • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
    • Assist with preparing and serving food and beverages.
    • Prepare cash receipts after establishments close, and make bank deposits.
    Education:
    High School Diploma May 2013 Apple Valley High School Apple Valley, Ca
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    Resume Details

    This is a real resume for a Receptionist in Springfield, Missouri with experience working for such companies as Tustin Nissan, Massage Envy, Mama Carpinos. This is one of the hundreds of Receptionist resumes available on our site for free. Use these resumes as templates to get help creating the best Receptionist resume.

    Previous Companies:

    • Tustin Nissan
    • Massage Envy
    • Mama Carpinos

    Previous Job Positions:

    • Receptionist
    • Spa Managers
    • Hostess
    • Server
    • Retail Associate

    Schools:

    • Apple Valley High School

    Level of Education:

    • High School Diploma

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