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Retina Centers - Receptionist Resume Example

Dylan Allen
XXXX XXXXX XXXXXX XXXXX XXXXXXXXX, Tucson, AZ 85706
XXXXXXXXXXXXXXXXXXXXX
Ph: XXX XXXXXXXX
Professional Summary

Service-oriented Financial Services Representative with 10 years background in the Financial Services Industry. Core competencies include Customer Service, Problem Resolution and Policy/Procedure Compliance as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Service Orientation
  • Active Listening
  • Critical Thinking
  • Active Learning
  • Sales and Marketing
  • Complex Problem Solving
Experience
Receptionist Mar 2011Present Retina Centers Tucson, AZ
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Analyze data to determine answers to questions from customers or members of the public.
Teller Feb 2008Mar 2011 Bank of Tucson (So AZ Community Bank) Tucson, AZ
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Order a supply of cash to meet daily needs.
  • Process and maintain records of customer loans.
  • Prepare and verify cashier's checks.
  • Monitor bank vaults to ensure cash balances are correct.
  • Identify transaction mistakes when debits and credits do not balance.
  • Arrange monies received in cash boxes and coin dispensers according to denomination.
  • Resolve problems or discrepancies concerning customers' accounts.
Financial Aid Officer Jan 2007Jan 2008 Western Technical College El Paso, TX
  • Check loan agreements to ensure that they are complete and accurate, according to policies.
  • Refer loans to loan committees for approval.
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Interview applicants and request specified information for loan applications.
  • Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
  • Inform individuals and groups about the financial assistance available to college or university students.
  • Maintain current knowledge of credit regulations.
  • Match students' needs and eligibility with available financial aid programs to provide informed recommendations.
Lease Service Representative Jan 2005Jan 2007 C Leasing Company/Subsidiary Bank of the West El Paso, TX
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Negotiate credit extensions when necessary.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Education
General El Paso Community College El Paso, TX
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Resume Details

This is a real resume for a Receptionist in Tucson, Arizona with experience working for such companies as Retina Centers, Bank Of Tucson So Az Community Bank, Western Technical College. This is one of the hundreds of Receptionist resumes available on our site for free. Use these resumes as templates to get help creating the best Receptionist resume.

Previous Companies:

  • Retina Centers
  • Bank of Tucson So AZ Community Bank
  • Western Technical College

Previous Job Positions:

  • Receptionist
  • Teller
  • Financial Aid Officer
  • Lease Service Representative

Schools:

  • El Paso Community College

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