I10 Toyota - Receptionist Resume Example

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XXXXX XXXXXXX XXXXXXXX, La Quinta, CA 92253

XXXXXXXXXXXXXXXXXXXXXXXX

Ph: XXXXXXXXXXXX

Aiden Jackson

Professional Summary

Highly motivated and eager to meet challenges who takes initiative with minimal supervision. flexible team player who thrives in environments requiring ability to effectively prioritize multiple concurrent projects. Team player who excels at building trusting relationships with customers and colleagues. Dependable, responsible, contributor to excellence and success.

Skills

Customer and Personal Service
Clerical

Speaking
Active Listening

English Language
Reading Comprehension

Coordination
Social Perceptiveness

Writing
Critical Thinking

Active Learning
Telecommunications

Experience

Receptionist Sep 2013－Jan 2014 I10 Toyota Indio, CA

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Hear and resolve complaints from customers or the public.

File and maintain records.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Activities Director Assistant Jun 2010－Apr 2013 Palm Springs Health Care & Rehabilitation Center Palm Springs, CA

Responsible for planning and organizing individual and group activities to meet the social, emotional, intellectual, and spiritual needs of residents
Conduct an assessment with each resident to determine those activities in which the resident would be most interested in pursuing and participating
Document residents participation in group or individual social recreational programs
Participate in the residents service planning process to provide input as to each residents involvement in his/her areas of interest
Lead and oversee individual and group activities on a daily basis, encouraging resident participation
Acknowledge residents birthdays, anniversaries, and special accomplishments by planning a special event or giving the resident a card, note, or a small gift
Take pictures of community events, parties other special occasions
Orders needed supplies such as are and craft supplies, party supplies, ect

Front Desk Agent Feb 2010－Jan 2012 Miracle Springs Resort & Sp Desert Hot Springs, CA

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Contact housekeeping or maintenance staff when guests report problems.

Issue room keys and escort instructions to bellhops.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers.

Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests.

Record guest comments or complaints, referring customers to managers as necessary.

Review accounts and charges with guests during the check out process.

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Education